Legal Case Manager (Remote)

📍 Rose Harper Law, LLC | Serving NY, NJ & PA (Spanish-Speaking Clients)

Rose Harper Law, LLC is seeking a high-performing Personal Injury Case Manager to join our growing remote team.

We are a mission-driven law firm dedicated to serving the Hispanic community with integrity, compassion, and results. Guided by our core values—faith, service, accountability, leadership, and loyalty—we are building a team that thrives on ownership, efficiency, and excellence.

About the Role

As a Case Manager, you will be responsible for driving cases from intake through settlement readiness, ensuring timely treatment, complete documentation, and an exceptional client experience.

This is a KPI-driven role where your performance directly impacts case velocity, client satisfaction, and firm profitability.

Key Responsibilities

• Manage a caseload of 120–200 personal injury cases (pre-litigation & litigation support)
• Ensure clients begin and continue medical treatment without gaps
• Monitor case progress and proactively move cases toward demand readiness
• Identify and secure all medical records, bills, and supporting documentation
• Maintain organized, attorney-ready files at all times
• Communicate consistently with clients and educate them on the process
• Identify and track liens (Medicare, Medicaid, private, ERISA)
• Support attorneys with demands, case summaries, and litigation prep
• Escalate delays, risks, or stagnation issues immediately
• 

Performance Expectations (KPIs)

• Cases moving efficiently toward MMI and settlement readiness
• ≥95% of records and bills obtained before demand
• Client response time ≤ 1 business day
• 0 missed deadlines or compliance errors
• High client satisfaction (4.9+/5)
• Consistent output of demands, summaries, and case updates

Requirements

• 2+ years of Personal Injury Case Management experience
• Strong understanding of medical treatment workflows & documentation
• Experience handling liens and insurance processes
• Bilingual English (C1) / Spanish
• Experience with case management systems (e.g., Filevine), CRMs, e-signatures
• Availability during U.S. Eastern Time
• High attention to detail, organization, and accountability

Preferred

• Experience in NY, NJ, or PA personal injury cases
• Exposure to litigation and demand package preparation

Why Join Us

• 100% Remote, multicultural team
• High-performance, KPI-driven environment
• Growth opportunities
• Work that directly impacts clients’ lives
• 1-hour paid lunch break
• At 90 Days: 5 paid sick days/year
• At 1 Year: 10 PTO days/year (accrued monthly), 5 paid U.S. holidays/year, 4 paid local holidays/year
• Additional PTO / personal days (as per policy)
• $1,100 - $1,300 DOE

Laptop Requirements

• Windows 10/11 or macOS (recent version)
• Minimum 8GB RAM (16GB preferred), i5 processor or better
• Reliable internet connection (25 Mbps minimum) with webcam and headset

📩 Apply Now

Submit your CV in English via email: [email protected]

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