VirtueStaff is seeking a compassionate, highly organized, and fluent Legal Intake Coordinator to serve as the face of our client. In this role, you will manage our inbound lead channels, answering phone calls, emails, texts, and web inquiries from prospective clients who are often navigating complex, high-stakes immigration matters. Your primary mission is to conduct initial screenings, qualify leads against firm criteria, build instant rapport, and seamlessly manage our attorneys' calendars by scheduling consultations.
Responsibilities
Serve as the front-line contact by promptly answering inbound phone calls, emails, texts, and website inquiries from prospective clients
Conduct initial screening interviews to gather basic immigration data, qualify leads based on strict firm criteria, and determine consultation eligibility
Schedule legal consultations, coordinate complex attorney calendars, confirm appointments, and send automated reminders
Actively follow up with qualified leads who have expressed interest but have not yet committed to a consultation date
Meticulously enter, update, and manage sensitive, confidential client files within Pipedrive and GoHighLevel (GHL)
Cross-Functional Collaboration: Partner closely with internal intake specialists, paralegals, and attorneys to ensure a flawless onboarding experience for new clients
Must be completely bilingual in both English and Spanish, possessing exceptional verbal and written communication skills in both languages
Previous professional experience in client intake, appointment setting, customer service, call center operations, or sales support within a law firm or legal services environment. (Immigration law experience is a major plus)
Software Mastery: Proven experience navigating CRM and automation platforms, specifically Pipedrive and GoHighLevel
A warm, professional phone presence with active listening skills capable of providing a compassionate experience to individuals facing stressful legal situations
High attention to detail with an absolute commitment to maintaining strict client confidentiality and data accuracy
Strong time-management skills with the ability to multitask fluidly in a fast-paced environment
Work From Home
Performance Bonus