Legal Intake Receptionist

JOB DUCK IS HIRING A LEGAL INTAKE RECEPTIONIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Join Job Duck as a Legal Intake Receptionist and become the welcoming voice and first point of contact for individuals seeking guidance during important family law matters. In this role, you will help create a positive and reassuring experience for clients by managing communications, coordinating inquiries, and ensuring information is handled accurately and confidentially. Success in this position requires someone who is compassionate, organized, and confident communicating with people from diverse backgrounds while navigating sensitive situations with professionalism. If you enjoy helping others, thrive in a fast paced environment, and can balance empathy with strong administrative skills, this role offers an opportunity to make a meaningful daily impact.

Schedule:

Monday to Friday from 8:00 AM - 5:00 PM [PST][PDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Supporting administrative operations as needed to maintain an efficient workflow.
• Handling confidential client information in compliance with legal and ethical standards.
• Organizing, maintaining, and updating electronic client records within the CRM system.
• Processing and responding to incoming emails according to established communication guidelines.
• Providing referrals and resources to individuals seeking assistance outside the firm’s practice areas.
• Answering and directing incoming calls in a professional and courteous manner.
• Monitoring and managing overflow call systems to ensure timely responses.
• Gathering and documenting caller information accurately.
• Ensuring all client interactions reflect the firm’s commitment to professionalism and exceptional service.
• Maintaining electronic filing systems.

What We’re Looking For:

• 2–3 years of experience in a receptionist, customer service, administrative support, legal support, or client-facing role preferred.
• Legal background is a strong plus.
• Strong verbal and written communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Excellent organizational and multitasking abilities.
• High attention to detail and commitment to accuracy.
• Ability to manage high-volume communications across multiple channels.
• Ability to follow established processes, guidelines, and communication protocols.
• Professional and empathetic approach when interacting with clients.
• Strong problem-solving and critical-thinking skills.
• Proficiency with CRM systems and electronic document management.
• Experience working in a remote environment preferred.
• Proficiency with CRM software, Microsoft Office Suite, Microsoft Outlook, email management platforms, and phone systems.
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1015 USD to 1100 USD
• Paid time off.
• 100% Remote, Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.