Legal Intake Specialist

We are hiring a full-time Legal Intake Specialist to support a U.S.-based law firm’s veterans’ disability practice. This role provides a welcoming first point of contact, follows the firm’s scripts to gather essential information from veterans, and handles prompt callbacks and inbox support. This is a remote position during Eastern Time hours.

Key Responsibilities

• Provide a welcoming first point of contact for veterans calling or reaching out to the firm.
• Follow the firm’s scripts to collect veterans’ email addresses, phone numbers, and straightforward information.
• Make outbound calls to gather straightforward information using the firm’s telephone setup.
• Handle initial client intake, follow-ups, calls, and inbox support during Eastern Time hours.
• Handle occasional off-script situations with professionalism, strong judgment, and clear communication.
• Hand off gathered intake details and follow-up cases smoothly to existing firm staff.
• Maintain dependable availability during agreed working hours and prioritize prompt callbacks.
  
  

Required Qualifications

• 2+ years of relevant legal intake experience and strong spoken and written English skills.
• Proven ability to follow scripts, gather required information accurately, and navigate off-script conversations when necessary.
• Dependable availability during agreed working hours with a focus on prompt client callbacks.
• Excellent client communication and telephone demeanor.
  
  

Preferred Qualifications

• Previous experience working with U.S.-based businesses, law firms, or professional services companies.
• Prior experience using CRM software, digital dialers, or tracking tools.
• Familiarity with using VPN tools for secure remote connections.
  
  

Required Skills & Tools

• Spreadsheets & Data Tracking (Google Sheets, MS Excel, or CRM tools).
• Digital Calling / Dialer Tools.
• Remote Communication Tools (Zoom, MS Teams, Slack, etc.).
• Southeastern U.S. VPN endpoint setup (e.g., Atlanta) as required by the firm.
  
  

Schedule & Pay

• Full-time position; Monday–Friday, 8:00am - 4:00pm US Eastern Time
• Fully remote role for a United States based client
• Pay ranges from ZAR 15,600 - ZAR 22,500 per/month (depending on experience and skill)
• Includes structured onboarding, SOPs, training, and clear growth potential with milestone-based increases
  
  

System Requirements

• Internet speed of at least 20 Mbps upload and download
• Computer with a 2.4 GHz processor or higher
• 8 GB of RAM or higher
• Windows 10 or newer, or Mac OS X 10.10 or newer
• HD 720p webcam
• Headset with microphone
  
  

Benefits

• Competitive pay rates
• Consistent hours and predictable workload
• Fully remote work with long-term potential
• Direct collaboration with a founder-led team, making a real impact
• Supportive and inclusive work environment
• Opportunity to grow alongside a rapidly scaling cleaning company