Lending Operations Representative

Enjoy access to financial support and wellbeing days Excellent benefits such as staff banking rates and discounts on everyday essentials Based in Christchurch, Lower Hutt or Hastings with hybrid work arrangements Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters. Join our Lending Operations team and play an integral role in making our customers home loan dreams come true! You will support our retail customers with home loan documentation working closely with our branch and partnership networks to make Kiwi better off. In this role you will: Process maintenance requests for existing home loans. Organise documentation for lump sum payments, payment frequency changes, non-credit restructures, re-fixing of home loans. Repay and close home loans. Complete peer review checks and quality assurance of all documentation Monitor and process requests that are submitted to the Maintenance Inbox. Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters. At Kiwibank, we will help you build on your strengths and develop new skills, but in the meantime, we would love to hear from you if you have some of the following skills and experience: Prior experience in banking operations, contact centre or branch environment is preferable. Excellent written and verbal communication. Strong attention to detail with a great level of accuracy. Tech savvy, with the ability to learn and use different systems. You do not need to tick every box here to be considered! Above all we are looking for someone who embodies Kiwibank’s purpose and values, (Ngā Kauwaka), and someone who thrives in a vibrant and inclusive work environment. Tono mai |Apply Now – Applications close on Thursday 20 August. We will be reviewing resumes throughout the advertising period and may withdraw the ad at any time. Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter. Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.