Level 2 IT Support Engineer

Ergo is seeking an experienced IT Support Engineer for a permanent role in Dublin. The successful candidate will join an established MSP providing helpdesk based technical support to clients. There will also be opportunities to move into a project role visiting customer sites.

Exceptional communication skills and experience of network support, hardware installation and IT Systems Administration on the Microsoft365 stack are required.

This is an L2 hybrid role based in Sandyford offering great training and package.

What will you do?

• Provide remote technical support to clients
• Drive to customer sites to provide in-person IT Support which will include networking, IT Security, systems administration and hardware installation
• Build PC's and Laptops
• Conduct "health checks" on existing IT systems
• Systems administration using Office 365 (Exchange Online, SharePoint, Teams) and Azure
• Implement and monitor Network infrastructure
• Manage IT security / Firewalls
• Manage Backup systems and Disaster Recovery
• Mobile Device Management and MFA using Intune

What do you need?

• Previous experience in a similar role - Helpdesk, IT Support Analyst, Field Engineer, Systems Engineer, IT Systems Administrator
• Experience in Office 365 (Exchange Online, SharePoint, Teams),
• Azure platform support
• Backups / DR
• Windows Server administration using Active Directory and desktop virtualization
• Network infrastructure Support (LAN/WAN, Firewalls)
• Professional certifications a real advantage (Cisco, Microsoft, CompTIA)

Apply today for more information.