Level II Security Officer – Desk / Monitoring

Apply Description Strategic Security Services is hiring a Level II Licensed Security Officer for a desk-based / monitoring position in South Austin (near Ben White Blvd & IH-35). This is a non-confrontational site. The primary responsibility of this role is to observe, document, and report — not enforce. This position operates in a hybrid role that includes security presence, camera monitoring, and light front desk support within a supportive housing environment. Current Available Shifts: • Monday – Friday: 4:00 PM – 12:00 AM (8-hour shifts) (40hrs a week) Shift Structure: • Overnight shifts (Monday – Friday) are solo coverage • Weekend and evening shifts will have apartment staff on-site in addition to security Key Responsibilities: • Maintain a consistent on-site presence during assigned shift • Conduct frequent foot patrols of the property • Monitor entry and exit activity via camera systems (if access is provided) • Observe and document incidents and unusual activity • Complete clear and accurate incident reports (DARs) digitally • Assist with front desk operations as needed • Provide Firewatch-style monitoring during assigned hours • Communicate with dispatch and supervisors when needed Important Expectations: • This is strictly an observe and report position • No enforcement actions are expected • No confrontation with residents or guests • All issues are to be documented and reported, then escalated if necessary • Must maintain a calm, professional, and respectful demeanor at all times This role is best suited for individuals who are reliable, detail-oriented, and comfortable working in a low-confrontation environment. Requirements • Valid Texas Level II Security License • Reliable transportation • Ability to conduct frequent walking patrols throughout shift • Strong communication and report writing skills • Ability to remain calm in non-confrontational environments • Ability to observe, document, and report accurately • Basic computer skills (reports, camera systems) • Must be comfortable wearing a body camera during shifts (Level II requirement) • Must be comfortable completing digital reports (DARs) as part of Level II duties • Must pass a background check Preferred: • Prior security, dispatch, or patrol experience • Experience in residential or supportive housing environments • Strong de-escalation mindset (not enforcement-focused) • Experience with camera monitoring systems Ideal Candidate: • Professional and dependable • Comfortable working both independently and alongside staff • Detail-oriented and observant • Physically capable of walking patrols regularly • Follows direction and site expectations • Understands presence over enforcement