level service desk support msp

Level 2 Service Desk Support (MSP) Oak Brook, IL $60,000 - $75,000 About We are seeking two Level 2 Service Desk Engineers to join our expanding team. Our organization specializes in emerging and complex technologies, providing tailored solutions to clients ranging from small businesses to larger enterprises across various sectors, including retail, restaurants, non-profits, and government. We are committed to delivering top-tier solutions and invest in our employees’ growth through continuous training and development. Our core services include Cloud Solutions, Managed IT Services, IT Consulting, and Project Management. Our engineers are regularly trained to stay current with the latest technologies and hold numerous certifications from leading industry providers. If you’re passionate about technology and eager to grow in a dynamic environment, we’d love to hear from you! Level 2 Service Desk Support (MSP) Key Responsibilities: Answer support calls and provide clients with remote support Administer and troubleshoot M365 Troubleshoot networks Provide Support through Azure Entra ID Support Client Networks Troubleshoot Vmware & HyperV Assist with projects (client onboardings and cloud migrations) Level 2 Service Desk Support (MSP) Requirements: Minimum of 3 years’ experience in Microsoft cloud administration At least 2 years working within a Managed Service Provider environment Microsoft Technologies (Windows 10, Server 2012, 2016, 2019) Experience with Active Directory Experience with Cloud M365, Azure Experience configuring firewalls Level 2 Service Desk Support (MSP) Benefits: Onsite training and ongoing career development Significant advancement opportunities for outstanding performers Health Insurance Plans with employer participation Dental & Vision plans 401K with employer match participation PTO & Paid Holidays Hybrid Work Environment Short and Long Term Disability coverage paid for 100% by employer Life Insurance coverage paid for 100% by employer Company Team Lunches provided every Friday Company Outings & Company Parties Location Oak Brook, IL Salary $60,000 - $75,000 About the Company Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry. Location: Oak Brook, IL Job ID: BW9732 Published Date : July 20, 2026 Apply for this Job Apply To Bowman Williams Jobs New York City Chicago Washington D.C Dallas Los Angeles Houston