Library Experience Officer

Library Experience Officer Job No.: 695667 Location: Clayton and Peninsula campuses Employment Type: Part-time, fraction (0.5416) Duration: Continuing appointment Remuneration: Pro-rata of $79,430 - $84,963 pa HEW Level 4 (plus 17% employer superannuation) Amplify your impact at a world top 50 University Join our inclusive, collaborative community Be surrounded by extraordinary ideas - and the people who discover them The Opportunity Are you excited by creating spaces where people feel welcome, supported, and inspired? As a Library Experience Officer , you’ll be the heartbeat of Monash University Library. This role is about supporting access to our collections, monitoring and responding to reports of building and maintenance faults and ensuring our library spaces are safe, inclusive and welcoming. This role requires the ability to work on rostered shifts on weekdays between 7:45am to midnight, and on weekends to support the service delivery needs of the Library. Please see the following document for details. Your day-to-day work will directly impact student wellbeing and success. Who We Are Looking For We’re looking for a proactive communicator who thrives in a collaborative, fast-paced environment. To be successful in this role, you’ll bring: A Customer-First mindset: A proven track record of delivering exceptional customer service to a diverse community. Operational know-how: A knack for problem-solving, attention to detail, and a solid understanding of technology. Inclusivity focus: A commitment to diversity, inclusion, and belonging. A focus on safety: The confidence to manage emergency procedures when required. Why Join Monash University Library? At Monash, we believe the library is more than a building, it’s a launchpad for student success. In joining our distributed team, you’ll enjoy a supportive workplace culture that values continuous improvement, professional development, and meaningful work that changes lives. About Monash University At Monash , work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen. We value difference and diversity , and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed. Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy. In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026. Learn more about Monash . Today, we have the momentum to create the future we need for generations to come. Accelerate your change here. Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents . To Apply Please submit a current copy of your resume along with a cover letter in which you address how you meet the key selection criteria in the position. For more information on how to apply, please refer to ' How to apply for Monash Jobs '. Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups. We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion. Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University. Enquiries: David Smith-Chitty, Services and Spaces Team Leader - Collections and Access, +61 (0) 419 325 597 Position Description: Library Experience Officer Applications Close: Tuesday 15 September 2026, 11:55pm AEST Supporting a diverse workforce