Licensed Social Worker - Complex Case Coordination

Licensed Social Worker (LSW) - Complex Case Coordination

Office of MaineCare Services (OMS) | Augusta, Maine | Salary: $61,360 Annually | Hybrid

The Office of MaineCare Services (OMS) is seeking a dedicated Social Services Program Specialist to support Maine residents with disabilities who are experiencing complex healthcare, financial, service coordination, and placement challenges. This position plays a critical role in helping individuals access appropriate services, navigate barriers to care, and achieve the safest and least restrictive living environments possible.

This is an excellent opportunity for an experienced social services professional who excels at case coordination, community collaboration, problem-solving, and advocating for vulnerable populations.

Location & Work Arrangement

Hybrid Position | Augusta, Maine

This position is based in Augusta, Maine and offers a hybrid work schedule, combining remote work with required in-office attendance, meetings, trainings, and business needs as determined by the department.

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Key Responsibilities

Complex Case Coordination

• Provide consultation, guidance, and support to Maine residents with disabilities and their care teams to address complex healthcare, financial, housing, and placement issues.
• Facilitate multidisciplinary team meetings for adults who do not have a safe discharge plan or are experiencing other significant barriers to services.
• Coordinate efforts among healthcare providers, community agencies, state programs, and support systems to identify and implement solutions.
• Develop and support person-centered plans designed to promote safety, stability, and community integration.

Care Planning & Resource Navigation

• Assist members and their support teams in accessing services, benefits, waivers, and community resources.
• Assess eligibility and appropriateness for programs and services, including:
  • Brain Injury Waiver (BIW)
  • Developmental Disabilities Services (DD)
  • Adult Protective Services (APS)
  • Other state and community-based programs
• Support members in obtaining services within the least restrictive setting possible.
• Partner with providers and stakeholders to develop, monitor, and update individualized plans of care.

Documentation & Program Support

• Maintain accurate and timely documentation in accordance with Complex Case Unit (CCU) protocols.
• Prepare and distribute meeting summaries, recommendations, and intervention updates to member teams.
• Track case activity and outcomes within departmental databases.
• Ensure compliance with applicable policies, procedures, confidentiality requirements, and client rights standards.

Community & Provider Collaboration

• Establish and maintain productive working relationships with:
  • Hospitals and healthcare systems
  • Community service organizations
  • Long-term care providers
  • Behavioral health providers
  • Case management agencies
  • State agencies and programs
  • Members and family supports
• Educate stakeholders regarding available resources and service options.
• Collaborate across systems to improve outcomes and resolve barriers to care.

Additional Duties

• Perform other related duties and responsibilities as assigned.

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Knowledge, Skills, and Abilities

Successful candidates will demonstrate:

• Knowledge of healthcare systems, social services programs, and community-based service delivery models.
• Knowledge of current standards of care and practices related to healthcare providers, facilities, and community agencies.
• Knowledge of Department policies, procedures, programs, and guidelines.
• Understanding of client rights, confidentiality requirements, and ethical practice standards.
• Familiarity with community resources, disability services, housing resources, and public assistance programs.
• Strong written and verbal communication skills.
• Ability to assess complex situations, analyze case information, and make sound recommendations.
• Strong critical thinking, problem-solving, and organizational skills.
• Ability to build and maintain effective professional relationships while maintaining objectivity and professionalism.
• Ability to work independently and collaboratively within multidisciplinary teams.

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Minimum Qualifications

Required

• Six (6) years of education and/or professional experience in:
  • Social services casework
  • Social services program development or delivery
  • Human services administration
  • Social services fiscal or budget analysis
  • Related human services experience
• Current Licensed Social Worker (LSW) credential issued by the Maine State Board of Social Worker Licensure.

Preferred

Experience in one or more of the following areas:

• Case Management
• Care Coordination
• Disability Services
• Medicaid/MaineCare Programs
• Behavioral Health
• Adult Services
• Long-Term Services and Supports (LTSS)
• Discharge Planning
• Community-Based Services
• Program Development
• Social Work Practice

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Benefits Through Staffing Solutions Organization (SSO)

SSO offers a comprehensive benefits package that may include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Employer Match
• Paid Time Off (PTO)
• Paid Holidays
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Employee Discount and Perks Programs

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Keywords for ATS / Dayforce Search Optimization

Licensed Social Worker (LSW), Social Worker, Social Services Specialist, Social Services Program Specialist, Human Services, Case Management, Care Coordination, Complex Case Management, Medicaid, MaineCare, Community Resources, Disability Services, Developmental Disabilities, Brain Injury Waiver (BIW), Adult Protective Services (APS), Behavioral Health, Mental Health, Crisis Intervention, Social Work, Service Coordination, Resource Navigation, Care Planning, Client Advocacy, Vulnerable Populations, Housing Coordination, Long-Term Services and Supports (LTSS), Discharge Planning, Community-Based Services, Healthcare Coordination, Population Health, Multidisciplinary Team, Interdisciplinary Collaboration, Program Development, Public Assistance Programs, Social Services Administration, Patient Advocacy, Human Services Programs, Casework, Healthcare Navigation, Community Outreach, Public Health, Family Support Services, Documentation Management, Government Programs, State Agency Services, Client Assessment, Person-Centered Planning, Independent Living Services, Complex Needs Populations, Social Determinants of Health.