Lifecycle Retention Manager

About the team

Kiloverse is the operational force that helps ventures grow — building the systems, teams, and infrastructure that turn ideas into scalable businesses. Behind every fast-growing product, there’s a group of people who think like owners, act fast, and execute with precision.

Here, you’ll find people who want to break big in their careers — working side by side with entrepreneurs and founders to build ventures that redefine the health, wellness, beauty, or travel industries.

Get ready to

• Own retention strategy across onboarding, re-activation, churn prevention, and long-term LTV growth

• Manage and improve transactional emails to support both customer experience and business performance

• Build and optimize re-activation flows to recover lost subscribers

• Test new onboarding journeys and improve activation and early retention

• Monitor churn trends and identify lifecycle gaps and growth opportunities

• Own key retention metrics such as churn rate, retention rate, and long-term LTV

• Launch and improve lifecycle automations in Klaviyo based on customer behavior and subscription status

• Run A/B tests across flow logic, timing, messaging, and incentives

• Work closely with product, engineering, design, and copy teams to improve retention performance

We expect you to

• bring hands-on experience in retention, lifecycle, or CRM marketing

• be highly proficient in Klaviyo

• ideally be familiar with Postmark, ActiveCampaign, or similar platforms

• understand the technical side of automations, segmentation, triggers, and integrations

• confidently analyze customer lifecycle data and turn insights into actions

• take initiative, work independently, and own your area of responsibility

Salary

Gross salary range is 3600 - 4600 EUR/month.

Location

We have several great workspaces to choose from, including our headquarters in Vilnius and our hubs in Klaipėda and Riga.

For our Vilnius office, we follow a 4 days onsite, 1 day remote hybrid model. For roles based outside Vilnius, the work arrangement -onsite, hybrid, or remote-depends on the specific position.

Speaking of perks:

Own your wellness
Stay sharp and well in your own way – health insurance (after probation), on-site physiotherapist, office gym, and fitness classes keep you moving. Plus 7 extra days off, 3 for weddings, hybrid work, and the freedom to work 2 months from anywhere in the world.

Boost your daily life
Every breakthrough needs a spark, and our daily setup is designed to support it. Enjoy a pet-friendly office, fresh breakfasts, hot lunches, and fully stocked drawers and fridges for a quick snack or even a team-cooked meal together. Rooftop and cellar events keep things lively, while a public transport card for Vilnius and access to Perks.lt benefits help make everyday life a little easier.

Shape your growth path
Builders never stop learning. Coaching, mentorship, training, conferences, online courses, subscriptions, books – you’ve got a €1100 yearly budget to fuel personal or team growth. You pick the path – we’ll back you all the way.

Drive global impact
This is where ambition scales. Build impact across 30+ brands worldwide. Launch bold projects. Even step in as a co-founder – we reward those who push further. And if you bring in more great people, you get €1500 for every successful referral.

*additional conditions apply based on your residence location.