Lifestyle Concierge 1

Lifestyles Concierge Location: Sector 48, Gurugram, India Shift: 24×7 Rotational Work Model: Hybrid Overall Purpose of the Job The Lifestyle Concierge is responsible for handling and fulfilling client requests across phone, email and chat channels. The role focuses on delivering a high-quality customer experience by researching solutions, coordinating with partners, and using internal systems to meet client needs. It requires strong communication, problem-solving, and multitasking skills, along with the ability to manage expectations, handle sensitive or escalated situations, and maintain professionalism while representing client brands. Key Responsibilities Independently, and as needed as part of a team, fulfill client requests via phone, email, chat, and other communication channels. Exercise judgment and discretion when handling escalated service issues and vendor communication. Ensure a positive customer experience after every interaction. Provide accurate and timely information regarding requests. Deliver services within contractual scope and manage expectations appropriately. Build relationships by understanding customer preferences and requirements. Initiate outbound calls in line with program requirements. Apply service standards when fulfilling requests. Leverage partners and available resources to fulfill customer needs. Communicate responses clearly and professionally. Represent client brands in a professional manner. Attend meetings and training sessions to stay updated on client requirements. Use enterprise systems to capture data and process information. Apply client and organizational policies when interacting with customers. Demonstrate ability to multitask and prioritize in a fast paced environment. Other Duties Abide by all Aspire Lifestyles policies and procedures. Work flexible hours as required. Carry out other reasonable duties as requested by management. The Lifestyle Concierge is expected to have: Minimum 3+ years of customer service or sales experience in luxury, travel/tourism, hospitality, airline, hotel/guest services Geographical knowledge and exposure, with a keen and demonstratable interest in global concierge delivery (shopping, sports, culture, travel, etc.) Strong and natural communicator with refined listening and conversational skills Service oriented, with a pleasant personality Well presented with proper deportment skills Exemplifies resourcefulness and problem-solving skills