Live Support Casual

Join the team shaping the future of Australia’s game. This is your chance to do work that has real impact, in an organisation that moves fast, aims high and plays a meaningful role in the lives of millions across the country through football. Every role at the AFL helps progress the game, so more people can love it, connect with it and see what is possible through it. The opportunity The AFL is looking for a Live Support Casual to help deliver a smooth and reliable digital experience for fans during live AFL matches. In this remote casual role, you will provide real-time support to users of AFL digital products and services, helping troubleshoot live streaming, app, account and platform issues when the action is happening. Working closely with the digital team, you will help monitor live streams, respond to customer enquiries and escalate technical issues or feedback so they can be resolved quickly and clearly. What you’ll own You will support fans and users during live AFL match periods by providing timely, practical and clear digital support. You’ll add value through: Monitoring and responding to user enquiries and digital support issues during live AFL match periods Monitoring AFL live streams during matches to identify and report issues that may impact users Troubleshooting common technical issues across live streaming, app functionality, account access and AFL digital services Providing clear, step-by-step support to users through written communication Escalating complex or recurring technical issues to the right internal teams for investigation and resolution Accurately documenting user feedback, technical issues and support trends to support internal follow-up and service improvement Staying informed on AFL match details, game times, teams and relevant platform updates to provide accurate support Collaborating with the digital team to understand product features, changes and service updates Supporting a positive customer experience by resolving issues efficiently and communicating with care Working independently during rostered shifts while following agreed support processes and escalation pathways What you’ll bring Experience in customer support, helpdesk, digital support or a similar service-focused environment Strong written communication skills, with the ability to provide clear and practical step-by-step support Practical technical troubleshooting capability across mobile devices, desktop computers, live streaming services and digital platforms Familiarity with CRM, ticketing or customer support platforms, desirable Sound knowledge of, and interest in, AFL games, rules, teams and match activity Strong attention to detail and the ability to manage multiple priorities in a fast-moving live environment An interest or background in IT, digital media or sports broadcasting, desirable Confidence working independently in a remote environment Availability to work rostered shifts during evenings and weekends aligned to AFL game times Access to a suitable PC or laptop, microphone, webcam and mobile phone for rostered shifts Why you’ll love being on our team At the AFL, you will be part of a values-led team that aims high, backs each other and brings energy, care and integrity to work that matters. This is a place where people play to win, play as one team and play with passion, while always staying grounded in fairness, inclusion and respect. We work hard, support each other and create the conditions for our people to grow, perform and thrive. What you can look forward to: Play The Day Your Way, our flexible approach to working life, built to support you on game day and every day My Development, with coaching, mentoring, on-the-job learning and formal development to help you keep building your game Play Well, our health and wellbeing programme designed to support a healthy body, healthy mind and healthy workplace My Benefits, giving you access to a range of partner offers and discounts through our AFL Corporate Partners AFL Silver Memberships for permanent team members, so you can enjoy the action at Marvel Stadium and the MCG with family and friends 6 months paid primary parental leave with no qualification period for permanent team members Everyone has a place here Our game brings people together, and we want our workplace to do the same. We are committed to building a culture of belonging and an environment where people feel respected, included and able to thrive, and where diversity of background, experience and perspective makes us stronger. Aboriginal and Torres Strait Islander peoples are encouraged to apply. Whether you’re a footy fan or new to our game, we welcome everyone to apply. We know great candidates don’t always tick every box, if this role excites you, we encourage you to apply, even if your experience doesn’t perfectly match the job description. The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. Please note, we undertake several screening processes to ensure this commitment is upheld, this includes ensuring the successful candidate to this position holds a valid employee Working with Children/ Vulnerable People check and a satisfactory criminal history record check. Ready to play your part? Applications close 14 August.