Lloyd's Non-Financial Returns Lead

G MASS is looking for an experienced consultant to support non-financial Lloyd's returns activity during an immediate resource gap, while also improving and strengthening the underlying process. The role requires someone who can start quickly, operate independently, and bring both Lloyd's reporting knowledge and strong data analysis capability. Reporting to the Underwriting Operations Manager, this is a genuine opportunity to shape how the function operates going forward, with real autonomy and visibility, rather than simply maintaining an existing process. Key Purpose of the Role Provide immediate cover for non-financial Lloyd's returns work Ensure upcoming returns cycles are completed effectively Improve, rebuild, and optimize current processes rather than only maintaining them Key Responsibilities: Take ownership of non-financial Lloyd's returns activity Review current reporting workflows and identify process improvement opportunities Improve fragmented processes and help create a more sustainable operating model Use available data sources, including Excel-based inputs and data dumps, to produce required returns accurately Bring practical recommendations to the Underwriting Operations Manager on how the team should work differently going forward Strong experience in non-financial Lloyd's reporting / Lloyd's returns Experience working in Lloyd's market operations or a similar insurance-market environment Ability to join and contribute without needing foundational training on Lloyd's Experience working in roles that combine operational delivery with process improvement Strong data analysis capability Comfortable working with imperfect or basic data environments, including Excel data dumps and pivot-table based processes Able to work independently and execute parts of the work directly Able to identify, challenge, and improve inefficient processes Length: 6 months minimum, with strong prospects for extension or permanent contract Salary: up to £60k, depending on experience Working pattern: Hybrid, 2–3 days/week in office