Loan Servicing Specialist I - Consumer

Salary Range: $20.00 To $22.00 Hourly About the Opportunity There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial (formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less. For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve. If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you. Why You'll Love Working Here Certified Great Place to Work® Competitive pay Annual incentive/bonus potential Comprehensive benefits package including health, dental, vision, life, and AD&D 401(k) plan with employer match Hybrid work from home flexibility (min 3 days a week in office) Generous paid time off and holidays Tuition reimbursement and professional development opportunities Opportunities for professional growth and career development Meaningful work that positively impacts our members and communities About the Role As a Loan Servicing Specialist I – Consumer , you'll handle day-to-day servicing for our consumer loan portfolio, including auto, unsecured loans, credit cards, and leases. You'll process payments and payoffs, keep account records accurate, support lease billing and fees, and help with GL reconciliation and GAP chargebacks. This is a great opportunity to build your knowledge of consumer loan servicing while developing your skills in a collaborative, detail-focused environment. What You'll Do Process routine servicing transactions across consumer loan products, including auto (direct/indirect), unsecured loans, credit cards, and leases. Complete payment processing, payoff transactions, and basic account maintenance activities. Assist with lease servicing functions, including billing support and processing of related fees (e.g., taxes, violations). Perform system updates and maintenance within loan servicing platforms to ensure accurate records. Assist with general ledger reconciliation activities and escalate discrepancies as needed. Respond to member and internal inquiries via phone, email, and work queues in a timely and professional manner. Support assigned operational queues, including GAP chargebacks and routine servicing requests. Maintain accurate and compliant documentation for all servicing activities. Collaborate with team members to resolve routine issues and ensure smooth operations. Perform quality checks on assigned work to ensure accuracy and completeness. Perform other duties as assigned. What We're Looking For High school diploma or equivalent required. 1–2 years of banking, loan servicing, financial services, or related experience preferred. Basic understanding of residential mortgage, home equity, and loan servicing processes and terminology. Experience with Encompass or other loan servicing systems is a plus. Strong attention to detail and accuracy when processing transactions and maintaining records. Strong communication and interpersonal skills with the ability to work effectively with members and internal teams. Positive, collaborative approach with a willingness to learn and support team goals. Ability to follow established procedures and maintain an understanding of applicable mortgage and loan servicing regulations. Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $20.00 - $22.00 per hour , excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States. #LI-Hybrid M-F 8:30-5:00pm 40