Position Overview
We are seeking organized, customer-focused individuals to assist clients with lodging research, reservation planning, and accommodation-related needs. The Lodging Reservations Coordinator helps clients explore hotels, resorts, and other accommodation options while providing attentive service throughout the reservation process.
This role is a good fit for someone who enjoys researching destinations, comparing options, communicating with clients, and keeping important details organized. Training and access to reservation resources are provided.
Key Responsibilities
Research hotels, resorts, and lodging options according to client preferences, dates, and budgets
Assist clients in comparing available accommodations and reservation options
Coordinate lodging reservations and related booking details
Review reservation information for accuracy and completeness
Communicate confirmations, updates, and important information to clients
Assist with changes or questions related to existing reservations
Maintain organized records of client preferences and booking details
Utilize online reservation platforms and industry resources
Research property amenities, locations, and available services
Provide professional and responsive client support throughout the planning process
Follow established booking procedures and documentation requirements
Qualifications
Strong written and verbal communication skills
Customer-service-oriented approach
Excellent organization and attention to detail
Comfortable researching and comparing options online
Ability to manage multiple client requests and follow up consistently
Comfortable working independently in a remote environment
Basic computer and internet proficiency
Willingness to learn reservation systems and booking procedures
Previous customer service, hospitality, reservations, or administrative experience is helpful but not required
Must be 18 years of age or older
Reliable computer and internet access
What Is Provided
- Fully remote environment
- Flexible scheduling
- Training and ongoing educational resources
- Access to reservation and planning tools
- Supplier and destination resources
- Support for learning booking procedures and industry systems
- Ability to develop knowledge across hotels, resorts, accommodations, and vacation experiences