Logistics Analyst

Job Requisition ID: 55958 Responsibilities Location: São Paulo | Working model: On-site Mon–Thu, Remote: Friday The Logistics Analyst is responsible for coordinating transportation schedules, managing warehouse communication, conducting and audits, reviewing materials, handling billing processes, addressing customer complaints, supporting quality standards, and driving automation processes. This includes developing and maintaining dashboards using systems such as Power BI and Power Automate. The ideal candidate will have a strong analytical mindset, excellent communication skills, and proficiency in creating automation solutions and data dashboards to streamline our logistics and supply chain operations. Responsibilities: 1. Transportation Management: • Schedule and coordinate transportation for inbound and outbound shipments. • Monitor transportation providers' performance and ensure on-time deliveries. • Optimize routing and logistics to minimize costs. 2. Warehouse Communication: • Maintain regular communication with warehouse teams to ensure timely receipt and dispatch of materials. • Conduct audits and reviews of inventory levels and accuracy. • Collaborate with warehouses to resolve any discrepancies or issues. 3. Material Handling: • Oversee the receipt and inspection of materials. • Coordinate material storage and retrieval. • Ensure compliance with safety and quality standards. 4. Billing and Invoicing: • Manage the billing process, verifying accuracy and completeness of invoices. • Resolve billing discrepancies and issues with suppliers and service providers. • Maintain records of invoices and payments. 5. Customer Complaint Resolution: • Address customer complaints related to logistics and supply chain services promptly and professionally. • Investigate the root causes of complaints and implement corrective actions to prevent recurrence. • Collaborate with customer service teams to ensure customer satisfaction. 6. Automation Processes: • Develop and implement automation solutions such as macros, robots, and custom code to optimize logistics and supply chain processes. • Identify opportunities for processing automation and efficiency improvements. • Collaborate with cross-functional teams to integrate automation solutions. 7. Dashboard Development and Maintenance: • Create and maintain data dashboards using systems like Power BI and Power Automate to visualize key performance indicators (KPIs) and streamline decision-making processes. • Ensure the accuracy and relevance of dashboard data and reports. • Collaborate with stakeholders to gather requirements for dashboard development. 8. Safety & Compliance • Respond to internal and external audits, ensuring timely and accurate compliance reporting. • Ensure adherence to company policies as well as local regulations related to storage and transportation. • Promote safety by maintaining compliance with all relevant safety standards and legal requirements. Qualifications  Bachelor's degree in Logistics, Engineering, Supply Chain Management, or a related field (preferred).  Proven experience in logistics, transportation, or supply chain operations.  Strong analytical and problem-solving skills.  Excellent communication and interpersonal abilities.  Quality Knowledge: Familiarity with quality control processes and standards within logistics and supply chain operations (ISO 9000, 14000, IATF, etc.).  Proficiency in logistics software and Microsoft Office applications.  Experience in creating macros, robots, custom code, and data dashboards using systems like Power BI and Power Automate.  Detail-oriented and highly organized.  Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.  Certification in supply chain management (e.g., CSCP, CPSM) would be beneficial.  Fluent in both Portuguese and English, with the ability to effectively communicate in both languages. Proficiency in Spanish is a plus. Job Segment: Logistics, Supply Chain Manager, Supply Chain, Operations, Bilingual, Customer Service