Commercial Operations Coordinator

Location: Menomonee Falls, WI or Tulsa, OK

Work Schedule: Hybrid, 3 days onsite and 2 days remote

Hours: Monday through Friday, 8:15 AM to 5:00 PM

Employment Type: Contract with potential for extension and full time conversion

Job Overview

We are seeking a detail oriented Commercial Operations Coordinator to support customer programs and day to day commercial operations. This position will focus heavily on chargebacks and deductions, rebate processing, data analysis, customer compliance, and ERP administration.

The ideal candidate is analytical, organized, and comfortable investigating discrepancies, working with data, and collaborating across multiple departments to resolve customer and operational issues.

Key Responsibilities

Chargebacks, Deductions and Customer Compliance

Investigate customer chargebacks, deductions, and compliance issues to determine accuracy and validity
Monitor customer compliance submissions and reported issues
Maintain chargeback tracking and supporting documentation
Partner with internal departments to research and resolve discrepancies
Process approved chargeback, freight, and miscellaneous credits

Rebates and Incentive Programs

Review and process rebate and incentive claims
Validate claims for accuracy and program compliance
Coordinate approvals and process approved credits
Prepare and submit weekly payment information to Finance

Customer Agreements

Process approved customer applications and commercial agreements
Maintain customer contract details and effective dates within the ERP system
Ensure completed agreements and documentation are accurately maintained
Support customer onboarding communications

ERP and Data Management

Create, update, and maintain items within the ERP system
Process item changes and obsolescence
Set up and maintain customer discounts
Review commercial data for completeness and accuracy
Maintain accurate customer and program records

Commercial Operations Support

Support program change requests and discount code maintenance
Provide backup support for other Commercial Operations team members
Collaborate with cross functional teams including Finance, Sales, Customer Service, and Operations
Support additional commercial operations activities as needed

Required Qualifications

Associate degree or 3 years of related professional experience and/or training
Experience with chargebacks, deductions, claims, rebates, or customer compliance
Strong analytical and problem solving skills
Strong attention to detail and accuracy
Experience working with ERP systems
Proficiency with Microsoft Office, particularly Excel and Word
Ability to manage multiple priorities and deadlines
Strong written and verbal communication skills

Preferred Qualifications

Experience managing retailer or customer portals
Experience processing rebate or incentive claims
Experience investigating customer deductions and chargebacks
Experience working in a cross functional business environment
Ability to communicate professionally with both internal and external customers

Top Skills for Success

1. Chargeback and Deduction Investigation

Ability to research discrepancies, validate claims, and identify appropriate resolutions.

2. Data Analysis and System Management

Strong ability to work with data, ERP systems, customer information, and retailer portals.

3. Rebate and Claims Processing

Experience reviewing and processing rebates, incentives, credits, or similar commercial programs.

Work Environment

This is a hybrid position requiring three days per week onsite and two days remote. Candidates may be based in Menomonee Falls, Wisconsin or Tulsa, Oklahoma.

Normal working hours are 8:15 AM to 5:00 PM, including a 45 minute lunch and morning and afternoon breaks.

No travel is required.

Job Type & Location

This is a Contract to Hire position based out of Tulsa, OK.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Tulsa, OK.

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a hybrid position in Tulsa,OK.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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