Logistics Coordinator (Customer On-Site)

"We're not in the shipping business; we're in the information business" - Peter Rose, Expeditors Founder We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach in logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortun 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission: We recruit, train, and retain the very best logistics and technical experts in the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! www.expeditors.com The Logistics Coordinator will be part of an Onsite Team (located at customer's premise in Palo Alto, CA) supporting one of Expeditors high-tech customers. The Logistics Coordinator is a key member of the operations team which facilitates the efficient and timely movement of goods worldwide. The dynamic nature of this team requires individuals who can think quickly, act independently, and proactively solve problems before they arise. Strong customer service skills and effective communication are required. Responsibilities: Enhance customer relationships by identifying areas for improvement in the overall customer experience Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems Process shipping requests, generate internationally-compliant documents and manage shipment exceptions according to SLA Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalate as necessary Maintain knowledge of customer and company policies on all aspects of product movement Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs Identify and articulate process improvement ideas to support operations and projects Create documented process for customers when requested - SOP/SWI creation Support the implementation of company’s culture within the team Work towards individual and department Key Performance Indicators (KPIs) Stay up to date with the best practices and techniques in supply chain and proactively apply new knowledge to improve processes Work with Wing planners and project managers to agree delivery schedules and create plans to support on time delivery Work with clients to understand Dangerous Goods (DG) requirements and gather necessary documentation Collaborate with the different vendors and partner teams to collect Asbestos letters Other duties as assigned Bachelor's degree or equivalent working experience 1-2 years of experience in logistics and/or high volume customer service roles Fluent in English; excellent written and oral communication skills Excellent customer service skills Strong organizational, communication and problem-solving skills Self-starter with the ability to triage and prioritize tasks in a fast-paced environment Analytical mindset with the ability to interpret data and make informed decisions Possesses a positive, can-do attitude Strong knowledge of Microsoft Office, Google Workspace Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time Health Plan: Medical, Prescription Dug, Dental and Vision Life and Long-Term Disability Insurance 401(k) Retirement Savings Plan (US only) Employee Stock Purchase Plan Training and Personnel Development Program Expected compensation range from $72,000 - $76,000 annually