Logistics & Delivery Advisor (Dutch & English)

Dutch Logistics & Delivery Advisor – Relocation Package Included Location: Sofia, Bulgaria Start Date: 18/09 Work Model: Hybrid (On-site + Remote) About the Role Are you a customer-focused problem solver with excellent Dutch and English skills? Looking for an international career opportunity with relocation support? Join our Logistics & Delivery team in Sofia and play a key role in ensuring a seamless delivery experience for customers across Europe. As a Logistics & Delivery Advisor, you'll be the first point of contact for customers via phone and email, helping with delivery tracking, scheduling, and issue resolution while delivering an outstanding customer experience. Your Responsibilities Handle inbound customer inquiries via phone and email in Dutch and English. Assist customers with order tracking, delivery updates, rescheduling, and logistics-related requests. Coordinate with delivery partners to ensure timely and efficient service. Resolve customer concerns professionally while maintaining a high level of satisfaction. Accurately document customer interactions and solutions using internal systems. What We're Looking For Dutch: C1 level or higher. English: B2 level or higher. Excellent communication and problem-solving skills. Strong attention to detail and ability to multitask. Previous customer service or logistics experience is an advantage but not required. Availability to work Monday–Saturday, on rotating shifts between 08:00 and 21:00. Salary & Benefits Gross Monthly Salary Paid Training: 3 weeks. Hybrid working model after onboarding. International and supportive work environment with career development opportunities. Relocation Package Relocation Bonus from abroad to Sofia: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home Flight Tickets Covered - we handle your travel to Sofia Internal relocation package Within Bulgaria: Relocation Bonus: €750 Gross (paid in 2 instalments) - to support relocation and initial rent costs 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home Transport Covered - we handle your travel to Sofia Working Schedule Monday – Saturday Rotating shifts between 08:00 and 21:00 Two rotating days off according to the schedule. Why Join Us? Join a stable international company with excellent growth opportunities. Receive comprehensive paid training before you start. Benefit from one of the strongest relocation packages available in Bulgaria. Work in a multicultural environment where your language skills are highly valued. Build your career in customer service and logistics while enjoying life in vibrant Sofia. Ready for your next international opportunity? Apply today and start your journey in Sofia!