Logistics Dispatcher

This is a remote position.

Logistics Dispatcher

About the Company

A courier and delivery company providing reliable, time-sensitive transportation services, including medical deliveries. The team coordinates pickups and deliveries, supports drivers, and keeps customers informed throughout the delivery process.

Job Summary

We are hiring an experienced Dispatcher to coordinate driver routing, scheduling, and real-time communications for our courier operations. This is a full-time, remote (work-from-home) position requiring availability across evening and weekend shifts to support delivery coverage outside standard business hours. We're looking for a seasoned dispatch professional who can manage a fast-paced queue of pickups and deliveries while keeping drivers and customers on the same page.

Responsibilities

• Route and assign drivers to pickup and delivery locations based on schedules, customer requests, and real-time operational needs
  

• Monitor delivery progress and proactively resolve delays, routing conflicts, or service issues
  

• Relay work orders, customer instructions, and route changes to drivers via phone, text, and dispatch software
  

• Prioritize and triage incoming calls and service requests from customers and drivers
  

• Maintain accurate, real-time records of jobs, driver status, and delivery confirmations within the TMS platform
  

• Communicate with customers to provide status updates, ETAs, and resolve service concerns
  

• Prepare and adjust daily dispatch schedules to ensure on-time performance
  

• Escalate operational issues to supervisors/management as needed
  

Qualifications

• 3+ years of dispatch experience required, preferably within courier, trucking, or last-mile delivery logistics
  

• Experience with eCourier and/or Dispatch Science TMS platforms strongly preferred
  

• Proven ability to multitask and make quick, sound decisions in a fast-paced, deadline-driven environment
  

• Strong verbal and written communication skills
  

• Comfortable working independently in a remote/home-office setting, with a reliable high-speed internet connection and a quiet, dedicated workspace
  

• Proficiency with computers, scheduling/dispatch software, GPS/mapping tools, and standard office applications