LVN/LPN/RN – Care Management

About SwingCare by XRHealth

Swing Care by XRHealth is a specialized practice focused on treating fibromyalgia, a chronic pain condition in which central sensitization drives much of the patient’s pain and other symptoms. We offer coordinated telemedicine care, including FDA-cleared digital therapies for symptom management, behavioral health services, and medication management.

Swing Care is part of XRHealth, a fully remote telehealth company delivering physical therapy, occupational therapy, speech-language pathology, mental health, physician, and nurse practitioner services, with virtual reality integrated into care.

About the role

As a Telemedicine Care Management Nurse (LVN, LPN, or RN), you will play a central role in the virtual care of patients living with fibromyalgia. This role combines core nursing responsibilities with structured care management support, patient education, and technology-enabled care coordination. You will work closely with nurse practitioners, physicians, and other clinicians to make sure patients receive consistent, compassionate, high-quality care.

This is a full-time, W2, remote position. Candidates must hold an active multistate nursing license (LVN/LPN or RN) through the Nurse Licensure Compact (NLC). You must be able to work standard Central Time business hours.

Responsibilities

• Work with clinical care teams on inbound referrals, patient enrollment, scheduling, daily patient requests, labs, prior authorizations, and coordination of virtual care services.

• Provide nursing support and care coordination to improve patient outcomes and quality of life through clinical and educational programs and support services.

• Conduct video, phone, synchronous, and asynchronous patient interactions, including secure messaging.

• Educate patients and caregivers on diagnostic procedures, medications, nutrition, and health maintenance.

• Respond to or route incoming treatment-related patient calls, and instruct patients and families on medications and treatment plans.

• Track patient care outcomes, review reports, and identify data trends.

• Support day-to-day clinical operations in a busy telehealth practice.

• Train patients to install and use smartphone applications and digital therapeutics as part of their care.

• Support patient self-management of their condition.

• Build strong relationships with patients and identify physical, psychosocial, financial, and environmental care needs.

• Educate patients and support staff on care needs, safety concerns, and available benefits.

• Use the EMR and digital tools to accurately document assessments, care management activities, care plans, and patient progress.

• Ensure all work complies with XRHealth policies, HIPAA, and federal and state regulations.

• Maintain strict patient confidentiality and high ethical standards.

Required Qualifications

• Licensure: Active multistate LVN/LPN or RN license through the Nurse Licensure Compact (NLC).

• Clinical experience: Two years of direct or virtual nursing patient care in internal medicine, family medicine, pain medicine, physical medicine and rehabilitation, behavioral health, or rheumatology.

• Communication: Strong interpersonal skills and sound judgment with patients, staff, and partners; experience with motivational interviewing and empathic communication.

• Technology: Working knowledge of HIPAA; proficiency with mobile apps, virtual visit platforms, and EMRs; experience training patients on smartphone apps and connected devices.

• Technical setup: Broadband internet connection that supports video telemedicine.

• Background: Must pass a background check per company policy.

Preferred Qualifications

• Chronic Care Management (CCM) or Principal Care Management (PCM) experience.

• RN licensure.