M365 Engineer

About Us

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.

Responsibilities

About the Role

We’re looking for an experienced Systems/Platform Engineer to join our Back-Office Technology Engineering team. This position will be focused primarily on our Microsoft 365 environment and related identity, endpoint, and security technologies.

This hands-on role combines day-to-day administration with engineering, design, and project implementation. As part of a small team, you’ll own platforms, troubleshoot across technologies, and help improve how we operate. We’re looking for someone with a broad base of experience across a variety of technologies and a desire to grow and learn new things. A solid security background and identity management experience are especially valuable.

Responsibilities

• Platform Administration: Manage and support Microsoft 365, Entra ID, and other assigned enterprise platforms

• Engineering and Delivery: Gather technical requirements, design solutions, and own implementations and technical projects

• Identity and Security: Manage Conditional Access, privileged access, authentication methods, and platform hardening; partner with security teams on investigations and risk remediation

• Troubleshooting: Resolve complex escalations across identity, endpoints, applications, and infrastructure

• Automation and Scripting: Build scripts, tools, and procedures to reduce manual work and improve consistency using PowerShell, Power Platform, etc

• Platform Reliability: Monitor service health, eliminate recurring problems, and improve availability

• General Infrastructure: Support Windows Server, AD, virtualization, Linux, networking, and other technologies as needed

• Documentation and Collaboration: Maintain technical documentation and procedures; work with internal teams and vendors

• On-call Support: Participate in an on-call rotation for a 24x7 company, including off-hours maintenance and incident response

Experience

• 4+ years in systems administration, infrastructure engineering, or related IT operations roles

• Hands-on administration of enterprise-scale Microsoft 365 environments

• Independent ownership of platforms, complex troubleshooting, and technical implementations

• Balancing operational support with project delivery

• Working within enterprise ITSM, ticketing, and change control processes (ServiceNow or similar)

Education

• Degree in Computer Science, Information Systems, or a related field preferred; equivalent practical experience accepted

Required Technical Skills

• Microsoft 365 Core: Exchange Online, SharePoint Online, Microsoft Teams

• Identity: Entra ID, Active Directory, and enterprise identity management

• Access Controls: Conditional Access, MFA, SSO, PIM

• Endpoint Management: Microsoft Intune

• Automation: PowerShell and scripting/automation

• M365 Security: Defender for Office 365 administration and troubleshooting

• Security: Enterprise security practices across identity, endpoints, and infrastructure

Preferred Technical Skills

• Compliance: Microsoft Purview (DLP, eDiscovery, retention, sensitivity labels)

• Security Monitoring: Microsoft Sentinel

• Defender: Defender for Endpoint, Defender XDR

• Identity Governance: Access reviews, lifecycle management

• IAM Platforms: SailPoint or similar

• Authentication: Windows Hello for Business, passkeys, FIDO2, certificate-based authentication

• Licensing: M365 subscriptions and license management

• VDI/Cloud Desktops: Windows 365 Cloud PCs

• Servers: Windows Server administration

• IT Foundation: Broad experience across networking, Linux, VMware/virtualization, and general IT

Total Rewards

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing!

The starting salary is anticipated between $90,000 and $125,000 and will be commensurate with experience.

Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace.