Managed Services Specialist, EVV/RCM

About AlayaCare At AlayaCare, we’re more than just a fast-growing SaaS company; we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 650+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career. About the Role As a Managed Services Specialist, Revenue Cycle Management (RCM), you will help home and community care organizations protect their revenue and stay compliant so they can focus more time on delivering quality care. You will sit within our Customer Success organization and partner closely with our Product, Professional Services, Customer Success, and Support teams to guide customers through complex Electronic Visit Verification (EVV), billing, and payer requirements. You will lead EVV activations and certifications, support high-stakes billing and compliance initiatives, and act as a trusted advisor to both operational and implementation-phase customers. Operating in a highly regulated Medicaid and EVV environment, you will translate evolving regulations and payer rules into practical workflows and configurations that drive accurate billing and revenue realization. If you are energized by solving complex RCM challenges and turning regulatory requirements into smooth customer experiences, this role is for you. What You’ll Do Lead EVV activations and certifications for new and existing customers so they meet payer and aggregator compliance requirements. Validate complex customer requirements and configurations to support accurate billing and EVV compliance across diverse payer programs. Serve as a trusted advisor to customers, guiding them to achieve revenue cycle performance goals through effective EVV, billing, and operational processes. Investigate and resolve complex EVV, billing, and revenue cycle issues in collaboration with customers, aggregators, and internal teams. Support and stabilize high-priority customer escalations related to EVV, billing, compliance, and revenue cycle workflows. Research and track state-specific EVV regulations, payer requirements, and industry trends to keep customers and internal teams ready for change. Support configuration validation, testing, user training, and go-live activities for EVV and billing workflows to ensure successful customer launches. Develop and maintain documentation, best practices, and enablement materials that improve internal enablement and customer self-sufficiency. Deliver training and enablement sessions for customers and internal stakeholders on EVV, billing workflows, compliance requirements, and RCM best practices. Collaborate with Product teams to identify enhancement opportunities, influence roadmap priorities, and validate fixes related to EVV and revenue cycle functionality. Use AI tools responsibly to streamline repetitive work, improve quality, and share learnings that elevate how the team operates. What You Bring to the Team 4+ years of experience in revenue cycle management and/or home health care. 2+ years of experience with Medicaid-based home health services and deep familiarity with EVV requirements and workflows. Demonstrated ability to recognize, articulate, and solve complex problems across EVV, billing, and revenue cycle processes. Strong communication and interpersonal skills, including experience engaging with customer leadership and presenting data or trends. Proven ability to manage multiple projects at once and adapt quickly while handling competing priorities and deadlines. Experience creating and maintaining clear, process-based documentation and guides. A proactive, self-directed work style, with a strong sense of ownership and accountability for customer outcomes. Demonstrated working knowledge of AI and real examples of using AI tools to enhance the quality, efficiency, or impact of your day-to-day work. Deep expertise in the AlayaCare platform or similar home and community care or RCM platforms is an asset. Experience managing and maintaining EVV compliance data, including analyzing and presenting trends, is an asset. Location and Work Model This role is based in the Greater Toronto Area and follows AlayaCare’s work model for that location. Roles in Montreal, Toronto, and Victoria, BC are hybrid with in-office collaboration days each week, while US-based roles are remote, with virtual collaboration and no expectation of fully in-person work. Why Join AlayaCare? Work With Purpose At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human. Grow in a High-Trust Culture We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy. Balance That Works for You We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life. Benefits That Matter Equity in a well-funded, scaling company. Comprehensive health benefits, telemedicine, and lifestyle spending accounts. Parental leave top-up and family support programs. Inclusive by Design We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams. AI at Work At AlayaCare, AI is a core part of how we work. Success in this role requires bringing a working knowledge of AI, having used AI tools in practice, and being able to demonstrate how AI has helped improve the quality, efficiency, or impact of your work. We look for people who can adapt to new tools and ways of working and use AI responsibly in line with our privacy and security standards. We’ll support you with the tools, training, and coaching needed to succeed in an AI‑enabled environment. Ready to Join Us? Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit. AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review. We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to [email protected] #LI-JM1 #LI_Hybrid