Manager, Analytics

Job Description

Manage the analysis and business intelligence of the organization.

*Please note we are only considering candidates within 60 miles of our Durham, NC headquarters

Behind the data are people who dedicate their careers to serving North Carolina. This team helps turn complex health care data into meaningful insights that support better decisions and ultimately make a difference for the teachers, public servants and others who help our state and communities thrive.

• Manage a dedicated analytics and client reporting team supporting the State Health Plan, ensuring work is aligned with client priorities, business needs, and service commitments.
• Own and actively manage the State Health Plan reporting and analytics backlog, establishing priorities, balancing demand against team capacity, and ensuring timely execution of high-value client deliverables.
• Consult directly with State Health Plan representatives to understand business questions and reporting needs, translate those needs into well-defined analytic requirements, and identify opportunities for data and analytics to support decision-making.
• Build and maintain a trusted client partnership through proactive, customer-centered communication, providing clear visibility into priorities, delivery status, timelines, risks, dependencies, and tradeoffs.
• Establish disciplined intake, prioritization, planning, and delivery practices that create a predictable and transparent client experience while enabling the team to respond effectively to emerging and time-sensitive needs.
• Ensure the quality, accuracy, integrity, and reliability of State Health Plan reporting and analytic products, while promoting tools, automation, and analytic techniques that improve the efficiency and scalability of delivery.
• Partner across analytics, technology, operations, and business teams to coordinate dependencies, remove delivery barriers, and bring the appropriate expertise together to support State Health Plan priorities.
• Develop a high-performing, customer-focused team with strong capabilities in consultative analytics, client communication, requirements definition, analytic storytelling, and execution accountability.

Hiring Requirements

• Bachelor's degree or advanced degree (where required)

• 8+ years of experience in related field.

• In lieu of degree, 10+ years of experience in related field.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

$118,691.00 - $189,906.00

Skills

Business Decisions, Business Intelligence (BI), Data Analysis, Data Governance, Data Mining, Data Science, Data Storytelling, Data Visualization, Machine Learning (ML), Statistical Models

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JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC. If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: HR.Staffing@BCBSNC.com.

About Us

It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians.

Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all.

Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

Authorization to Work in the United States

We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview for English or Visión General de E-Verify for Español.

Request Accommodations

Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application, hiring process, or have technical issues that prevent you from completing your application please notify HR at HR.Staffing@bcbsnc.com.

Blue Cross NC is a Hybrid Flex company. Whether the role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any of our approved states:

Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming