Manager - AuthoraCare House Calls

Looking for Flexibility and a Rewarding Career?

AuthoraCare Collective is currently seeking a Manager of AuthoraCare House Calls. This is a full-time hybrid position; Monday - Friday 8:00am - 5:00pm. High Point Office Base.

The Manager of AuthoraCare House Calls is responsible for overseeing the day-to-day operations, management, and coordination of home-based programs, including Primary Care, and Palliative Care. This role ensures the delivery of high-quality patient care, compliance with healthcare regulations, efficient program management, continuous service improvement, compliant and timely billing practices, and excellent person-centered care.

The Manager of AuthoraCare House Calls will work in an office setting within the multi-specialty practice and may be required to work occasional evening or weekend work to meet the needs of the practice. The role involves collaboration with the Director of AuthoraCare House Calls to identify and monitor financial performance and develop action plans, as necessary.

Our team members enjoy the following benefits: Paid time off (PTO), Seven paid holidays, flexible work schedules, medical, dental, vision, disability, and life insurance. Employee engagement activities and 403B match after 12 months of service.

Education/Qualifications

• Bachelor’s degree in healthcare administration, business administration, or a related field & Area of certification/licensure
• Minimum of 2-5 years of experience in healthcare management, preferably in a multi-specialty or group practice setting.
• Strong leadership, customer service experience, performance management, and organizational skills in healthcare setting.
• In-depth knowledge of healthcare regulations, quality assurance, and financial management.
• Proficiency in practice management software, electronic health records (EHR), and data analytics.
• Experience in primary care delivery. Experience in Chronic Care Management/Principal Care Management preferred.

Required Skills/Abilities:

• Excellent communication and people skills.
• Strong computer proficiency
• Ability to act with integrity, professionalism, and confidentiality.
• Self-starter, proactive with excellent relational abilities
• Strong prioritization and organizational skills.
• Ability to concentrate in high-volume work environment, handle deadlines, exercise good judgement, follow procedures, and work independently, often with frequent interruptions.
• Proficiency in reading, writing, and speaking English; capable of using telephones, computers and other mechanical means complete job responsibilities.
• Physical requirements: frequent bending and stooping, repetitive hand/wrist movement; mobility to climb stairs; walk distances; move between buildings.

Other:

· Valid state-issued driver's license required.

· Must carry automobile liability insurance at limits required by agency.

· Must have own transportation.

Key Responsibilities:

Practice Operations Management:

• Oversee day-to-day operations and administrative processes including scheduling, patient flow, productivity, and resource allocation.
• Implement policies, procedures, and protocols to optimize practice efficiency and effectiveness.
• Ensure practices are compliant with all regulatory and accreditation requirements.
• Assists Director with business improvement plans, day to day expense control, performance metrics, and quality and compliance measures.

Staff Leadership and Development:

• Recruit, hire, train, and supervise administrative and clinical staff across various roles as assigned by Director
• Conduct regular performance evaluations and provide ongoing training and development opportunities; ensures competency check-off for all staff as assigned by Director
• Foster a positive and collaborative work environment.
• Manages assigned clinical and/or administrative staff to ensure staff members are performing their duties efficiently and effectively.

Financial Management:

• Performs daily financial management tasks and monitor expenditures as assigned by Director
• Identify opportunities for cost reduction and revenue enhancement.
• Reviews time keeping, conducts stay interviews to support staff development and retention.

Quality Assurance and Improvement:

• Implements quality assurance programs to monitor and improve patient care and service delivery.
• Analyze performance data and patient feedback to identify areas for improvement.
• Ensure and monitor all Quality measures are met and documented.

Regulatory Compliance:

• Ensure compliance with all federal, state, and local healthcare regulations.
• Implement changes in healthcare laws and regulations as necessary and instructed by Director.
• Supports director in preparation for and participation in regulatory and accreditation inspections and audits

Patient Care Coordination:

• Ensure the delivery of high-quality patient care and service across assigned areas of oversight
• Address and resolve patient concerns and complaints promptly.
• Ensures positive experience of care for patients and families.

Technology and Data Management:

• Oversee the day to day operation and maintenance of electronic health records (EHR) and other practice management systems.
• Ensure secure management of patient data and practice information.

Patient and Family Education:

• Partner with Director to develop and implement educational materials for patients and families.
• Ensure patients and families are informed about care plans, treatment options, and available resources.
• Promote patient and family engagement in care processes.