Manager, Client Implementation

ABOUT IQ-EQ We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms. Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. We’re driven by our Group purpose, to power people and possibilities. THIS ROLE In this role, you will lead and develop a high-performing team of accounting professionals while ensuring excellent client onboarding, fostering team engagement, and driving continuous improvement. You'll oversee client onboarding and migration activities, ensuring smooth implementation and transition processes. You'll prepare management reports, facilitate stakeholder engagements, and maintain strong client relationships through proactive communication. You'll drive process improvements, standardization initiatives, and cross-functional collaboration to enhance operational efficiency. You'll ensure compliance with risk management frameworks and quality standards while serving as the escalation point for technical and operational matters. You'll lead, coach, and develop accounting teams while optimizing performance, resource allocation, KPIs, and service delivery outcomes. WHAT WE OFFER Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experience, and skills profile Wellbeing: Additional social benefits such as HMO coverage on your Day 1 with 2 dependents covered and group life and accident insurance Annual leave: All our employees are entitled to 26 days paid leave Hybrid working arrangement: We recognize the value of working flexibly and are keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day ABOUT YOU You'll bring 7+ years of Corporate Services experience with exposure to both Legal and Accounting functions. You'll leverage strong client servicing and relationship management experience to support business objectives. You'll demonstrate the ability to train, mentor, and develop qualified and part-qualified accountants. You'll communicate confidently and effectively with senior management and key stakeholders. You'll combine technical expertise, leadership skills, and client-focused delivery to drive successful outcomes. OUR COMMITMENT TO YOU AND THE ENVIRONMENT Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment. There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced. We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.