Manager, Client Service | DC Retirement Plans

#LI-JSS #LI-Hybrid Essential Functions and Primary Duties Achieve organizational objectives through the coordinated achievements of subordinate staff Assumes accountability for decisions made by subordinate staff May spend a portion of time performing individual tasks related to the unit. However, supervisory activities constitutes a primary part of the job Provide major input into hiring decisions Provide major input into rewarding and disciplinary actions Execute annual goals and priorities Supervise staff to assure accountability and stewardship of department resources (operational, financial and human) in compliance with departmental goals and objectives Influence the direction for new or revised services, programs, processes, standards or operation plans Analyze and resolve problems interprets policies and demonstrate solid subject matter knowledge Exercise judgment within defined procedures and policies to determine appropriate action Provide leadership, coaching, and mentoring to subordinate staff Listen and resolve grievances Additional responsibilities as assigned Minimum Qualifications High School Diploma or GED required; Bachelor's degree preferred Over 6 years' experience in area of expertise with increasing complexity At least 4 years' experience supervising and leading staff Must maintain current required licenses and certifications relevant to field of expertise Demonstrate industry experience and technical knowledge in area of expertise Proficient use of applicable technology Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally Expert knowledge of state and federal legislation and regulations impacting discipline Expertise in managing clients Advanced problem solving and critical thinking skills