Manager, Cloud Operations

Job Description:

CORA Legal Group is hiring for a Manager, Cloud Operations position. CORA Legal Group currently consists of two companies - BEC Legal Systems and RBRO Solutions. Each company has a series of multi-tenant, cloud-based products built upon Azure and AWS infrastructures.

This is a key position that leads a global, 24/7 cloud operations team tasked with monitoring the production environments for both companies and ensuring compliance with SOC2 and similar frameworks. CORA Legal Group is expected to acquire other companies in the coming years, and this position has outstanding potential for advancement and growth as the organization expands and new cloud applications come online.

The Manager, Cloud Operations reports to the Vice President of Technology for CORA Legal Group. Hours for the position are 8:00 AM to 5:00 PM Eastern Time. Occasional after-hours or weekend work may be necessary.

Job Responsibilities

• Determine requirements for secure, reliable, cost-effective, and performant cloud environments for CORA Legal Group cloud products
• Manage production deployment of CORA Legal Group cloud applications and services
• Prioritize tasks and set direction for Cloud Operations team members
• Collaborate with R&D management at BEC and RBRO to build monitoring and alerting platforms using mutually determined KPIs
• Ensure that cloud systems are backed up, highly available, documented, and secure
• Gather baseline performance information and establish related alerting mechanisms
• Working with R&D management at BEC and RBRO, establish chains of custody and reporting/handoff procedures for bugs and incidents
• Work with CORA Legal Group leadership to maintain existing SOC2 certifications and ensure that SOC2 requirements are continually met
• Establish cloud security procedures; perform routine risk assessments and supervise periodic penetration testing
• Proactively create and test remediation plans for anticipated issues
• Find ways to continuously streamline and strengthen processes and capabilities using appropriate AI tools
• Continually communicate status and promptly escalate issues to the appropriate team and department leaders
• Act as advocate for Cloud Operations staff by identifying opportunities for future growth, recommending promotions, etc.
• Build a culture of continuous growth and improvement within the Cloud Operations organization
  

Required Skills

• A track record of success in management of cloud architectures, including Azure and AWS
• Significant experience in managing a team to oversee production cloud environments; strong team-building skills
• Experience in designing, implementing, and maintaining CI/CD pipelines
• Hands-on expertise in technology infrastructure including networking, compute, storage, and virtualization/containerization technologies
• Excellent understanding of the architectural principles of cloud-based platforms (SaaS, PaaS, and IaaS)
• Significant experiencing building and maintaining cloud infrastructure with IaC tools such as Terraform and Cloud Formation
• Demonstrated experience with AI technologies, including usage of AI tools to generate and maintain CI/CD pipelines and enhance reporting/monitoring capabilities
• Solid understanding of common software and application vulnerabilities, along with the ability and judgment to make quick decisions when necessary to mitigate risk and impact
• Expertise in automating infrastructure, configuration and deployments
• Significant experience with Application Performance Monitoring platforms such as New Relic or Datadog
• Knowledge of a modern programming or scripting language (Python, Go, C#, Ruby, PowerShell, etc.)
• Keen interest in DevOps methods and technologies (Docker, Kubernetes, Ansible, Git, Puppet, Chef, Jenkins, etc.)
• Excellent verbal and written communication skills
• Very strong time management and analytical skills
• A positive, diplomatic, and professional demeanor; high emotional intelligence

Preferred Skills

• Significant experience with SOC2 and similar certifications or regulatory requirements, such as ISO 27001 and/or GDPR
• Experience with compliance platform software such as Druva, Vanta, or Secureframe

Business Unit:

BEC

Scheduled Weekly Hours:

40

Number of Openings Available:

1

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.