Manager, Commercial Contract Management

ABOUT US As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all. #TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do. Learn more about Teleport here: https://www.teleport.it/ ***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia Role Purpose You will own the full lifecycle and commercial performance of Teleport’s contract portfolio — the rates, terms, and capacity commitments we lock in with customers on a longer-term basis. This is not a back-office filing role. You are the person who ensures contracts are commercially sound before we sign them, that they stay current once live, and that we are strategically growing the share of our capacity that sits under contract. You sit at the intersection of Sales, Finance, and Pricing. You will push the sales organisation on best practices, build the analytical frameworks that determine where and how much capacity should be contracted, and make sure nothing leaks between what we agree and what we bill. Key Responsibilities 1. Contract Strategy & Capacity Planning Develop and maintain a target framework that determines how much of Teleport’s capacity per lane/market should be under contract vs. spot, balancing yield optimisation with volume security. Identify lanes and customers with low contract penetration. Work with sales teams to convert ad-hoc volumes into structured contract commitments. Before committing to any long-term contract, run a structured assessment against lane performance benchmarks, comparable customer terms, and margin thresholds — build and own this pre-commitment checklist. 2. Commercial Terms & Contract Quality Own the wording and commercial terms in all contract-rate agreements. Continuously improve standard clauses to protect Teleport’s position (e.g. Fuel Surcharge mechanisms, volume commitment definitions, penalty/ramp structures). Push best practices on the sales organisation: what a well-structured commitment looks like, how to negotiate volume floors, when to escalate. Ensure all necessary commercial information (lanes, surcharges, volume commitments, competitive context) is fully documented before any contract proceeds to approval. 3. Contract Lifecycle & Renewals Maintain the master database of all active customer contracts and bespoke rate agreements. Proactively trigger the renewal process 30–60 days before expiry. Flag contracts where terms should be renegotiated based on performance data. Initiate timely contract updates when market conditions, surcharges, or commercial terms change. Ensure no contract runs on stale terms. 4. Billing Accuracy & Finance Coordination Track and coordinate with Finance to ensure every contract is billed exactly as agreed — correct rates, correct surcharges, correct lanes. Perform regular spot-check audits: rates live in the Cargo Management System must match the signed contract. Troubleshoot and resolve discrepancies. Liaise with the relevant teams to ensure approved rates are accurately uploaded into the CMS. 5. Workflow & Approvals Act as the central follow-up point to keep rate proposals moving through the internal approval hierarchy without bottlenecks. Verify that all proposed rates align with Teleport’s pricing strategy and margin requirements before final sign-off. Flag deviations immediately. 6. Reporting & Process Improvement Provide weekly reporting on contract portfolio status: pending deals, renewal pipeline, penetration rates by lane/customer, margin performance vs. spot. Identify process pain points and propose automation or system improvements to reduce manual effort and cycle times. Qualifications & Skills 3–5 years in air cargo, logistics, or freight forwarding — specifically in Pricing, Revenue Management, or Commercial Operations. You understand yield, contract structures, and what makes a deal good or bad. Not just data entry — commercial judgment. High proficiency in Excel (pivot tables, lookups, modelling). Experience with Cargo Management Systems. Comfort with data. Near-obsessive focus on accuracy. One wrong surcharge or missed renewal has real revenue consequences. Confident following up with senior stakeholders and sales managers. You keep things moving without being asked. Bachelor’s degree in Business, Supply Chain, Logistics, or related field. Success Metrics Growing share of total capacity/revenue under contract vs. spot, by lane and market. Days from rate request to system-live. Target: continuous reduction. Zero discrepancies between signed contracts and CMS entries / invoiced amounts. Percentage of contracts renewed or renegotiated before expiry (target: 100% touched pre-expiry). 100% of new contracts pass the lane benchmark and margin assessment before sign-off. Measurable reduction in leakage from stale terms, missing surcharges, or incorrect system rates. At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you! Work-Life at #TeamTeleport Unlimited training -You will have access to a wide range of learning resources including Notion! Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit! Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2. Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!