Manager Customer Support Special Projects

SUMMARY

This Customer-facing position is responsible for managing and executing special projects as assigned by the Customer solutions team. Projects may include, but not limited to, logistics coordination and support for key Customer requirements and initiatives for special projects. Communicates routinely with Customer Support Manager and customer leadership teams with updates as to progress and issues.

RESPONSIBILITIES

• Meet with Customer representatives to understand initiative requirements and develop action plans
• Develop sourcing strategies for QA sensory programs to meet Customer’s defined criteria and minimize total product movements
• Coordinate with transportation providers to identify cost effective freight solutions to meet Customer objectives
• Provide white glove coordination and follow up from source to destination relative to issues based on routine tracking and resolution activities.
• Organize and ensure proper billing/support, including NAP, is provided to AR for invoicing; support issue resolution as needed for collections
• Coordinate with functional areas within Armada to ensure that necessary operational processes are in place for new business implementations
• Manages key Customer projects and data in a timely and accurate manner within their proprietary systems
• Other project management support as assigned.

SUPERVISORY RESPONSIBILITIES

• Indirect- All Project Team Members

QUALIFICATIONS

Education and Experience Requirement

Minimum:

• 5-7 years in a supply chain related capacity – distribution, transportation, planning, forecasting, procurement, quality systems, etc.
• Foodservice industry experience highly desirable
• A history of personal business success is more vital than a degree – BS/MBA degree in business, engineering, finance, or logistics preferred

Language and Technical Skills requirement:

• Proficient in MS Word, Excel, Microsoft Project (or related project management tracking software) and Outlook
• Solid understanding of logistics and supply chain management terms and concepts.

Desired Skills:

• Attitude – a positive mental attitude is the only attitude.
• Accountability – hold yourself and others accountable for commitments.
• Teamwork – contribute positively to team objectives and do what it takes to achieve the team and Customer objectives.
• Trust – conduct business in a way that builds confidence across all team members and Customers.
• Desire – demonstrate a genuine drive and interest to help our customer and team members.
• Organization – effectively manage tasks and information while meeting project deadlines and objectives.
• Communication – demonstrate effective written and verbal skills that encourages open planning and keeps all stakeholders up to date on projects including any issues with the account.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is usually performed in an office environment with normal noise levels. Involves prolonged sitting, and computer usage.
• Work involves travel and visits to Customer, Supplier, Distribution Center offices and/or warehouse facilities.

Disclaimer

This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. Its contents imply no contractual obligation and may be changed by the company at any time.