Manager, Enterprise Volunteer Enablement

Location:

127 Public Square, Cleveland Ohio

Location:

Hybrid - 3 days in office at 127 Public Square, CLE, OH

Job Summary:

At KeyBank, Corporate Responsibility is an enterprise-wide function that collaborates with all lines of business to strengthen our brand and reputation by fulfilling our purpose of assisting our clients, colleagues, and communities to thrive. Community Relations and Corporate Initiatives seeks a talented and motivated Manager, Enterprise Volunteer Enablement, responsible for developing and executing KeyBank's enterprise-wide volunteerism strategy. This role leads programs that drive teammate engagement, community impact, and business alignment through volunteerism, financial empowerment, board service, and civic engagement initiatives.

This individual will oversee the engagement of volunteers across the enterprise and develop enterprise-wide measurement and reporting frameworks that demonstrate the impact of volunteerism at scale. The role will also oversee KeyBank's financial empowerment initiatives, including Money, Me & Key, ensuring alignment with community, business, and CRA objectives.

Essential Functions:

• Lead development and execution of enterprise-wide volunteerism, board service and civic engagement strategy
• Establish and support scalable volunteer programs that support community needs, business priorities, employee engagement, and brand visibility
• Collaborate with Social Impact Leader to identify national partnerships that create scalable volunteer opportunities aligned with enterprise priorities and local market needs
• Serve as the enterprise subject matter expert on volunteerism, board service, and civic engagement, advising senior leaders on trends, opportunities, and best practices.
• Volunteer Engagement & Experience Design: execute strategies to recruit, engage, retain, and recognize teammate volunteers across all markets and lines of business.
• Develop ongoing communications, campaigns, recognition programs, and volunteer engagement initiatives that encourage year-round participation.
• Partner with KBINGs, market leadership, and business leaders to expand volunteer participation and community impact.
• Develop and manage programs that connect teammates with nonprofit board service opportunities aligned with community needs, business priorities, and colleague development goals.
• Collaborate with Human Resources, Learning & Development, and business leaders to position board service as a leadership development and community engagement opportunity.
• Impact Measurement & Reporting: Lead the enterprise strategy for measuring, tracking, and reporting volunteerism outcomes and impact.
• Leverage volunteer data and insights to identify trends, opportunities, and areas for continuous improvement.
• Develop training resources and processes to ensure accurate logging and measurement of volunteer activity.
• Measure and report on board service participation, leadership representation, community impact, and organizational outcomes Financial Empowerment & Money, Me & KeyOversee enterprise financial empowerment programming, including Money, Me & Key and related financial education initiatives.
• Integrate financial empowerment opportunities within broader volunteer engagement strategies to maximize community impact and teammate participation.
• Collaborate with business partners, Community Responsibility Officers, and market leaders to sustainably scale and deploy financial education workshops in markets across enterprise.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education:

• Bachelor's Degree in Communications, Marketing, Public Relations, or related field or equivalent experience. (required)

Work Experience:

• Minimum of 3 years’ experience in financial services
• Experience in banking industry with a strong understanding of key drivers of financial results (preferred)

Skills:

• Demonstrated multiple project management leadership skills; experience in organizing, planning and executing medium to large-scale, multi-functional projects from vision through implementation
• Demonstrated analytical, process management and conceptual skills
• Demonstrated ability to express complex concepts in terms that are understandable to the business partners, senior leaders, and the sales force
• Superior teamwork and interpersonal skills and ability to communicate with all management levels
• Deep understanding of the unique challenges and opportunities faced by diverse communities across Key’s footprint
• Demonstrated ability to work effectively with support partners and influence geographically diverse sales teams
• Superior knowledgeable of financial products, e.g., deposit & credit products, investments, etc.
• Demonstrated advanced experience in Microsoft Excel and PowerPoint

Core Competencies:

• All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 12/04/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.