Manager Financial Crime Fraud and Scams

As our highly valued Manager Financial Crime Fraud and Scams , you'll lead a specialist team responsible for preventing, detecting and investigating fraud and scam activity that impacts our customers. This is a people leadership role where you'll balance operational excellence with exceptional customer outcomes, ensuring investigations are managed efficiently, compliantly and with care. You'll play a key role in strengthening Great Southern Bank's financial crime capability by leading complex investigations, driving continuous improvement and partnering across the business to enhance fraud prevention strategies and controls. You'll make an impact by: Leading, coaching and developing a high-performing team of Fraud and Scams Analysts to deliver exceptional customer outcomes. Overseeing day-to-day fraud and scam operations, ensuring service levels, quality standards and operational targets are consistently achieved. Providing leadership on complex fraud and scam investigations, including card fraud, identity theft, application fraud, mule accounts and customer scam matters. Supporting the effective management of customer complaints, escalations and high-risk cases with empathy and professionalism. Monitoring team performance, case allocation and productivity to ensure efficient workflow management. Ensuring investigations are completed in line with regulatory obligations, internal policies and operational standards. Building strong relationships across Risk, Operations, Technology, Contact Centre and Branch teams to strengthen fraud prevention and response. Using data, reporting and trend analysis to identify emerging risks and recommend improvements. Driving continuous improvement initiatives that enhance fraud detection, investigation processes and operational efficiency. Do things differently with us At Great Southern Bank, we put our customers at the heart of everything we do. We're looking for an experienced leader who thrives in a fast-paced environment and is passionate about protecting customers from financial crime. To succeed in this role, you'll have: Experience leading fraud, scams or financial crime operations within banking or financial services. Strong people leadership skills with the ability to coach, develop and motivate high-performing teams. Expertise in fraud investigations, risk assessment and financial crime operations. A sound understanding of fraud and scam typologies, regulatory obligations and investigation best practice. Strong analytical and problem-solving skills with excellent attention to detail. The ability to make confident decisions in a fast-paced, high-volume environment. Excellent communication and stakeholder management skills, with the ability to influence across the business. A continuous improvement mindset with experience identifying operational efficiencies and process enhancements. Relevant qualifications in financial crime, law, business or a related discipline are desirable. Why Great Southern Bank? Whatever your role with us, you'll be part of a force for good. We're owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you'll also enjoy a range of fantastic benefits, including: Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching. Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week. Helping you achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services, including savings and transaction accounts, insurance, home loans and more! Imagine working for a bank that truly helps people. You can. Questions? Please contact our Talent Acquisition team at [email protected] . #LI-Hybrid