Manager Fraud Advisory

Manager, Fraud Advisory

• Grade: Service NSW Grade 11/12, Base full-time salary range of $167,165 to $201,105 plus superannuation and leave loading
• Location: Sydney (Haymarket), Parramatta or Gosford. We support flexible and hybrid work arrangements with an in-office requirement of 2 days per week. This may be subject to change in line with workplace policies
• Employment Type: Full-time, ongoing.

At Service NSW, we're focused on making it easier for people and businesses across NSW to access government services. As Manager, Fraud Advisory, you'll play a critical role in strengthening the organisation's fraud and corruption risk framework, protecting public resources, and driving a strong risk culture across the business

This is an exciting opportunity for an experienced risk, compliance, audit or fraud professional to lead strategic initiatives, influence senior stakeholders, and deliver meaningful outcomes that support the integrity of government service delivery

About the role

As Manager, Fraud Advisory, you will lead the development, implementation and continuous improvement of fraud and corruption risk management practices across the organisation. You'll provide expert advice, oversee risk assessments, monitor emerging threats and help shape governance frameworks that support informed decision-making and compliance obligations.

Working across a diverse stakeholder environment, you'll influence leaders, build capability, and drive initiatives that strengthen fraud prevention, detection and response outcomes

Key responsibilities

• Lead fraud and corruption risk assessments across the organisation.
• Develop, implement and monitor fraud risk strategies, controls and reporting frameworks.
• Provide expert advice to senior stakeholders on fraud, risk and compliance matters.
• Analyse emerging risks and provide recommendations to mitigate exposure.
• Drive continuous improvement of fraud risk policies, processes and governance frameworks.
• Produce high-quality reports and insights to support strategic decision-making.
• Foster a positive risk culture through stakeholder engagement, education and capability uplift initiatives.
• Monitor compliance with relevant legislation, policy obligations and industry best practice.
• Lead and mentor team members while contributing to an inclusive, high-performing team culture.

About you

• To be successful in this role, you will bring:
• Extensive experience in fraud risk management, operational risk, compliance, audit, investigations or related advisory functions.
• Strong knowledge of risk management and fraud control frameworks.
• Demonstrated ability to assess complex issues, identify emerging risks and develop practical solutions.
• Exceptional stakeholder engagement, communication and influencing skills.
• Experience leading projects, implementing change and delivering strategic outcomes.
• Strong analytical and reporting capabilities with the ability to translate complex information into actionable insights.
• A collaborative leadership style with experience coaching and developing others.

Desirable

• Although not essential, it is highly desirable that you have subject matter expertise relevant to financial and identity-related fraud, and knowledge of identity verification services.
• Experience in fraud risk management or a related field that deals with operational risk, compliance, audit, investigations or related advisory functions.

Appointment and ongoing assignment is subject to satisfactory participation in pre-employment checks, ongoing probity screening, and completion of a satisfactory criminal record check.

Essential Requirements

• You must also hold or be willing to apply for a security clearance if required.

Why join us?

At Service NSW, you'll be part of an organisation that delivers services relied upon by millions of people across the state. You'll have the opportunity to work on complex and meaningful challenges, collaborate with highly skilled professionals, and contribute to protecting the integrity of government services.

Salary Grade 11/12, with the base salary for this role starting at 167,165 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Alyssa Shearman via Alyssa.Shearman@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday 19th October 2026 [at 9.59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

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