Manager, HR Service Center | HRSD Team Lead

Verisk Analytics is a global supplier of risk assessment services and decision analytics for customers across various markets, including insurance, healthcare, financial services, supply chain, and more. We seek to fill the position of APAC HR Operations Team Lead, with the successful candidate to be based in India.

Position Overview

The APAC HR Operations Team Lead will manage the day-to-day activities, escalations, and performance of the HR Operations Team. This role requires strong partnerships with the HR Business Partners, Centers of Excellence (CoE) leaders, and cross-functional stakeholders to understand business priorities and align services within this team to meet organizational needs.

• Lead regional HR Operations team activities
• Ensure a strong functional team through effective recruiting, training, coaching, team building, recognition, performance management, development, and succession planning
• Interview and hire new team members
• Provide performance-related feedback and guidance
• Resolve team performance-related issues
• Drive individual development plans
• Drive engagement and recognition activity plans
• Ensure business continuity and succession plans
• Monitor team performance and objectives
• Supervise Regional HR Operations Advisors' daily activities
• Serve as the final escalation point for customer calls and inquiries
• Triage and resolve escalated Tier 1, Tier 2, and Tier 3 requests as needed
• Publish monthly executive dashboards/KPI metric reporting
• Ensure all audit and compliance activities and requests are adhered to for the region
• Proactively manage relationships with other key functional areas including Payroll, Finance, HRIS, HRBPs, and IT
• Liaison with external payroll and benefit vendors as needed
• Serve as an SME on HR Projects and improvements as needed, including UAT and requirements gathering
• Consult and implement regional integration activities for mergers and acquisitions
• Monitor SLA compliance

• Experience managing a high-performing operational team
• Proven track record of exceptional customer experience
• Strong problem-solving mindset
• Excellent verbal and written communication skills
• Strong interpersonal skills and ability to build relationships quickly
• Use strong judgment, knowledge, and experience to make sound decisions
• Ability to work independently and efficiently and demonstrate initiative and resourcefulness as a self-starter
• Extensive knowledge of Human Resources operations and policies and a strong understanding of local statutory regulations as they pertain to HR in the APAC region
• Strong management reporting tracking and presentation
• Written and verbal skills to make data driven decision
• Demonstrate the ability to identify patterns/gaps in behavior and processes and propose/identify solutions proactively
• Process documentation and document organizational skills

Experience Required

• Bachelor’s Degree in Human Resources or related field
• Minimum four years relevant experience in an HR Operations team
• Minimum one year supervisory experience
• Process improvement certification or experience
• Advanced knowledge of relevant HR systems, applications, or tools
• Advanced MS Office knowledge