Manager, IT

UPMC is seeking a full-time, salaried Manager, IT, to join our team. This role offers excellent work-life balance, a comprehensive benefits package, and the opportunity to make a meaningful impact across the enterprise.

The ideal candidate will lead multiple complex initiatives simultaneously, effectively managing scope, risks, timelines, dependencies, and resources. Success in this role requires strong relationship-building skills, the ability to influence without direct authority, and a talent for aligning IT, pathology, laboratory operations, and vendor teams around shared objectives. Strong communication skills are essential, including the ability to translate complex technical concepts into clear, actionable updates while maintaining operational excellence.

If you're a strategic, organized leader who thrives in a fast-paced environment, apply today!

Job Location: Primarily hybrid, with onsite attendance at the Quantum Building in Pittsburgh, PA, four days per month.

Job Hours: Day shift (Eastern Time).

Purpose:
The Manager provides leadership to the day-to-day operation, support, development, installation, and delivery of technology products and services within the department or business unit. The Manager is further responsible for the identification and development of talent and for managing performance to ensure business goals and objectives are met, if not exceeded.

Responsibilities:

· Serve as the primary IT Partner for Pathology leadership.

· Oversee ongoing application support, incident management, system maintenance, and issue resolution.

· Ensure service levels are met, and operational issues are addressed proactively.

· Manages a single team function of individual contributors.

· Facilitates successful completion of projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with multiple teams and offers feedback, where appropriate, to complete individual and group efforts.

· Identify, create and apply process improvement to increase product and service quality to achieve business objectives.

· Responsible for ensuring that service is provided to the ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.

· Contributes to department's short-term strategy and goals.

· Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects within department.

· Responsible for continuous self-study, trainings, partnering with management, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from management and team for development and effectively incorporates feedback into work and behaviors.

· Completes performance evaluations and coaches/mentors staff.

· Provides input on budget planning. Responsible for managing to budget.