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manager learning services

CognizantEngineering & Development
Hiring from
India
Work type
Hybrid
Posted
Sep 28, 2026
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Manager-Learning Services

00067727351



Job Summary

As a Manager in Learning Services you will oversee the development and implementation of training programs that enhance employee skills and knowledge. You will collaborate with various departments to ensure alignment with organizational goals. Your role will involve managing resources efficiently and ensuring the quality of learning materials. This position requires a hybrid work model with night shifts.


Responsibilities

  • Lead the design and execution of comprehensive learning programs that align with company objectives and enhance employee capabilities.
  • Oversee the development of training materials ensuring they are engaging and effective in delivering key concepts.
  • Collaborate with department heads to identify training needs and tailor programs to meet specific requirements.
  • Manage a team of trainers providing guidance and support to ensure high-quality delivery of learning services.
  • Evaluate the effectiveness of training programs through feedback and performance metrics making necessary adjustments for improvement.
  • Ensure the integration of MS Office tools in training modules to enhance productivity and efficiency.
  • Coordinate with external vendors to source additional learning resources and materials when necessary.
  • Implement innovative learning technologies to facilitate remote and hybrid training sessions.
  • Monitor industry trends in Auto Claims and Property & Casualty Insurance to incorporate relevant content into training programs.
  • Provide regular reports on training outcomes and employee progress to senior management.
  • Develop strategies to increase employee engagement and participation in learning initiatives.
  • Ensure compliance with company policies and standards in all training activities.
  • Foster a culture of continuous learning and development within the organization.

    • Qualifications

  • Demonstrate proficiency in MS Office applications to create and manage training content effectively.
  • Possess strong knowledge of Auto Claims and Property & Casualty Insurance to tailor training programs accordingly.
  • Exhibit excellent communication skills to convey complex information clearly and concisely.
  • Have a proven track record of managing learning services in a hybrid work environment.
  • Show ability to work night shifts and adapt to changing schedules.
  • Display strong organizational skills to manage multiple projects simultaneously.
  • Demonstrate experience in evaluating training effectiveness and implementing improvements.
  • Possess a minimum of 8 years of experience in learning services or a related field.
  • Have a maximum of 10 years of experience ensuring a balance of expertise and adaptability.
  • Show capability to collaborate with cross-functional teams to achieve training goals.
  • Exhibit innovative thinking to incorporate new learning technologies and methods.
  • Demonstrate commitment to fostering a positive learning environment for all employees.
  • Have experience in managing vendor relationships to enhance training resources.

    • Certifications Required

    Certified Professional in Learning and Performance (CPLP) Microsoft Office Specialist (MOS)

    About Cognizant:
    Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

    Additional employment information
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com for roles based in the Americas or CareersIndia2@cognizant.com for roles based in India.

    Benefits that help you thrive and grow

    Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

    Financial wellbeing

    We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

    Physical and mental health

    We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more.

    Your career, your way

    With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

    Real-world impact

    Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

    Your path to Cognizant

    Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

    Step 1: Apply to the right opportunity

    Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

    Step 2: Connect with your recruiter

    If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

    Step 3: Show off your skills

    If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

    Step 4: Decision time

    Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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