Manager, Machine Learning Operations

Job Description:

Intermountain Health and Select Health use industry-leading data science and artificial intelligence to deliver on our mission to “Help people have the healthiest lives possible”; making healthcare more affordable and higher quality; and making a difference in the patients and communities it serves.

The Machine Learning Operations Manager is a hands-on and results-oriented leader responsible for overseeing the deployment and monitoring of machine learning products. Specifically, this role supports Machine Learning Operations at Select Health and will consistently deliver measurable reductions in healthcare costs and improvements in member's health while improving the member experience.

This role leads and mentors a talented team of machine learning operations engineers and data engineers who enable deployment and monitoring of enterprise machine learning solutions at scale. This role fosters a culture of excellence, agility, and innovation.

Essential Functions

• Accountability for strategic direction of MLOps tech stack.
• Manage AI and ML engineering, data engineering, software engineering, cybersecurity, cloud operations and other team partnerships and strategic alignment with business and technical leaders across the company.
• Ensure efficient application of Responsible AI values to monitor and assess internal and 3rd party machine learning solutions.
• Engage team to execute on AI and ML strategic vision and roadmap.
• Coordinate machine learning operations and data engineering product development and product management.
• Build and train effective machine learning engineering teams, foster employee engagement, ensure best practices, and strategic alignment.
• Mentor and coach machine learning operations engineering leads in developing team culture and project execution.
• Manage and execute the machine learning operations projects portfolio, ensuring timely and quality delivery of solutions that meet the organization's clinical, business, and technical needs.
• Integrate machine learning solutions into key enterprise business processes and decisions, following best practices and frameworks for algorithm governance, ethics, and explainability.
• Keep up to date with industry trends and advancements in machine learning, applying the latest practices and technologies to enhance the organization's capabilities and competitiveness.
• Support innovation by conducting research initiatives and exploring new methodologies and applications of machine learning.
• Recruit, train, and coach machine learning operations personnel, building a strong and skilled team.

Skills

• Machine Learning Operations
• Cloud Platforms
• Artificial Intelligence and Machine Learning Development
• Team Leadership
• Programming and CI/CD Best Practices

Location

This position can be performed remotely with business travel as-needed. Intermountain Health maintains employment registration in Utah, Idaho, Nevada, Colorado, Montana, and Wyoming. Candidates in other locations may be considered. Currently, we are not hiring remote workers in the following states: CA, CT, HI, IL, MA, MN, NY, PA, RI, VT, and WA. Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.

Minimum Qualifications:

• Demonstrated experience of delivering and implementing successful machine learning operations infrastructure and solutions.
• Experience with DevOps best practices such as continuous integration and continuous deployment (CI/CD) and tools such as Docker, Kubernetes, and Git.
• Experience with Infrastructure-as-Code tools such as Terraform and Databricks Asset Bundles.
• Strong leadership skills with the ability to motivate and guide high-performing teams.
• Excellent communication and interpersonal skills, with experience engaging with senior-level stakeholders.
• Solid understanding of machine learning methodologies, algorithms, and frameworks including agentic systems.
• Experience with machine learning tools and programming languages such as Python, R, SQL, etc.
• Experience with machine learning production frameworks including Spark, Tensorflow, MLFlow, & LangChain, etc.

Preferred Qualifications:

• Bachelor's degree in AI, ML, Computer Science, Statistics, or a related field.
• 5 years of experience in machine learning, data science, data engineering, or software engineering
• Experience deploying Generative AI products into operational workflows.
• Experience in health insurance, population health, or related industry with solid understanding of medical economics.

Physical Requirements

Interact with others by effectively communicating, both orally and in writing

Operate computers and other office equipment requiring the ability to move fingers and hands

See and read computer monitors and documents

Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment

May require lifting and transporting objects and office supplies, bending, kneeling and reaching

Additional Information

This is an exempt, full-time position. Pay offers are determined by prior years of relevant experience within the established pay range. In addition to the annual salary, to show our commitment to you and assist with your transition, we may offer a sign-on and relocation bonus when applicable. With this position, you are eligible to participate in the Annual Pay for Performance (AP4P) Plan. This plan enables Intermountain Health to provide leaders with an additional performance compensation opportunity. The AP4P award opportunities are calculated as a percentage of your base salary. Awards are paid out based on attainment of selected Board-approved goals.

Location:

SelectHealth - Murray

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$59.50 - $91.84

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

About Us

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

To find out more about us, head to our career site here.

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ADA Statement

Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email recruitment@imail.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

(PEAK) – Path to Education, Advancement, and Knowledge

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more.

Job Descriptions

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice.

Thanks for your interest in continuing your career with our team!