Manager of Clinical Operations and Quality - RN Required

About Sevaro Sevaro is redefining neurology care through cutting-edge technology, data, and AI-driven innovation. As a leading provider of tele-neurology services, we partner with hospitals nationwide to deliver immediate, expert stroke and neurological care. We are a mission-driven, high-growth company leveraging automation, data intelligence, and emerging technologies to improve outcomes, expand access, and transform how care is delivered. Position Overview The Manager of Clinical Operations & Quality plays a critical role in supporting and optimizing Sevaro’s telehealth programs nationwide. Reporting to the Director of Clinical Operations & Quality, this individual will lead implementation initiatives, drive quality improvement efforts, and support the ongoing operational success of both new and existing hospital partners. This role requires a highly organized, relationship-driven professional who thrives in a fast-paced healthcare environment and is passionate about improving stroke and neurological care delivery through innovation, collaboration, and operational excellence. Key Responsibilities Telehealth Program Implementations Lead and manage telehealth implementation projects from kickoff through go-live. Develop and maintain project plans, timelines, workflows, and implementation documentation. Coordinate communication between internal teams and hospital stakeholders to ensure successful execution. Manage multiple implementation projects simultaneously while meeting deadlines and operational goals. Coordinate onsite implementation and training visits with hospital partners as needed. Support operational collaboration with physician recruitment, credentialing, and licensing teams when applicable. Quality Improvement & Clinical Operations Daily Responsibilities Review case logs daily for completeness and accuracy with same-day clinician follow-up when needed. Review all reported issues and communicate updates to hospital stroke coordinators in real time whenever possible. Review thrombolytic cases daily, identify delays or process improvement opportunities, and initiate root cause analysis for Door-to-Needle times exceeding benchmarks. Manage documentation requests from hospital partners and coordinate provider follow-up promptly. Escalate hospital concerns, case reviews, or operational issues appropriately for physician leadership review. Collaborate daily with physician leads regarding ongoing quality initiatives and operational concerns. Monthly & Ongoing Responsibilities Prepare and report monthly stroke quality metrics by site, provider, and organizational trends. Participate in hospital stroke committee meetings and educational sessions. Coordinate educational lectures, mock drills, and Sevaro training initiatives. Assist in the development and maintenance of clinical workflows, protocols, and best practice guidelines. Support pre-implementation meetings and onboarding activities for new hospital partners. Review stroke alert workflows, protocols, and order sets for quality improvement opportunities. Contribute to Sevaro’s Joint Commission accreditation maintenance by ensuring clinical workflows, case documentation, and quality processes meet or exceed applicable standards. Fulfill administrator on-call responsibilities as assigned, ensuring continuity of operational support across all hours of service. Clinician & Hospital Relationship Management Clinician Support Serve as a primary operational contact for Sevaro clinicians throughout their engagement with the organization. Address clinician questions, concerns, and operational needs while escalating issues appropriately. Foster strong clinician relationships through responsive communication and operational support. Hospital Partner Support Own the day-to-day operational relationship with hospital partners from implementation through ongoing program management. Serve as the primary operational contact for hospital stakeholders. Coordinate onsite quality visits and service expansion initiatives. Collaborate with hospital leadership and clinical teams to optimize telehealth workflows and patient care outcomes. Provide educational resources and operational support to ensure successful program utilization. Qualifications Required Active RN License required Bachelor’s degree in Nursing, Healthcare Administration, or a related clinical field. Minimum 3–5 years of experience in clinical operations or healthcare quality management, preferably within a stroke or neurology program. Minimum 2 years of demonstrated leadership or supervisory experience, with direct oversight of clinical or operational staff. Strong analytical, organizational, and communication skills with a proven ability to translate data into actionable improvement strategies. Ability to thrive in a fast-paced, fully remote work environment with a high degree of self-direction and professional accountability. Preferred Comfort with or curiosity about AI-powered tools in healthcare, including clinical decision support, quality monitoring, and data analytics applications. Master’s degree in Nursing, Healthcare Administration, or a related field. Experience with Joint Commission accreditation processes, including survey preparedness and gap analysis. Familiarity with telehealth workflows, teleneurology programs, and clinical documentation standards. Project management experience, including leading cross-functional or multi-site initiatives. Proficiency in AI tools, DOMO, PowerBI, MS Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Forms, Slides). What We Offer Competitive compensation Medical, dental, and vision insurance Short-term disability coverage Generous PTO and company-paid holidays Fully remote work environment Technology equipment provided Opportunity to work alongside a physician-led leadership team focused on innovation and improving neurological care nationwide. Collaborative, mission-driven culture focused on patient outcomes and operational excellence