Manager of EHR Integrations

ABOUT US PatientIQ is a fast-growing healthcare technology company on a mission to improve patient outcomes through smarter, data-driven care. We work with healthcare providers, life sciences organizations, and research institutions to transform clinical insights into action. As we scale, we are investing in strong operational infrastructure to enable consistent, predictable growth across the commercial organization. ABOUT THE ROLE The Manager of the EHR Integration Team at PatientIQ is a critical leadership role with direct oversight of the EHR Integration team consisting of EHR Integration Leads and Associates. This role ensures the efficient and effective delivery of customer integrations, drives improvements to key performance metrics such as time-to-first value and integration NPS, and champions continuous process improvements. This role will partner heavily with leadership and cross-functional peers in platform implementations, project management, customer success, sales, and product. The ideal candidate is a strategic thinker with strong leadership, technical, project management, and customer engagement skills. ROLE RESPONSIBILITIES TEAM LEADERSHIP & DEVELOPMENT Manage, mentor, and support the EHR Integration Team, fostering professional growth. Ensure appropriate team capacity planning and scheduling to support new integrations and conversions. Oversee performance of Time to First Value and NPS KPIs, implementing strategies to achieve continuous improvement. CUSTOMER DELIVERY OVERSIGHT Provide guidance and support for complex EHR Integration projects, including EHR conversions, serving as an escalation point for risks and issues. This may include directly leading certain integrations due to team capacity or project complexity. Monitor progress across all EHR integrations, ensuring timely completion of deliverables. Oversee the installation, validation, troubleshooting, and ongoing health of PatientIQ's FHIR applications across the customer base. Maintain and update resources in the CRM and project management tools to support team and customer needs. PROCESS & TOOL IMPROVEMENTS Lead initiatives to optimize integration workflows, documentation, and tools. Establish scalable processes for managing multiple simultaneous integrations while ensuring consistent quality. Regularly report team performance metrics, capacity, and project statuses to PatientIQ leadership. CROSS-FUNCTIONAL SUPPORT Collaborate with cross-functional teams (e.g. Product, Sales, Customer Success) to ensure seamless customer journey experience and scoping. Enhance the sales-to-integration and integration-to-Customer Success handoff process for improved efficiency and information quality. Serve as the voice of the customer on EHR integration topics, synthesizing patterns from active integrations and surfacing actionable feedback to the Product team. Stay current on EHR interoperability trends to inform customer conversations and internal process improvements.