Manager, Operations Insights

Who is Taco Bell? Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,500+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands. Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries. We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más. At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below. About the Job: This is a fun and fast-paced position that plays an integral role in developing insights that that move and shape our business. The Manager, Operations works cross functionally to analyze data from multiple areas of the business, assesses findings, and reports results with the goal of providing actionable information to both restaurant teams and key stakeholders. By providing deep insights and ongoing reporting, this role ensures restaurant teams nationwide are set up to drive operational improvement and grow sales, transactions and profitability. We’re looking for someone with a strong background in forecasting and emerging technologies, and a curiosity for new ways to generate and apply data insights. A passion for the restaurant industry and the Taco Bell brand is essential. Taco Bell is known for its bold, innovative culture, and we’re seeking individuals who genuinely enjoy collaborating and building something great together each day. The Day-to-Day: · Lead a team that partners closely with Field and RSC Operations and cross functional partners to mine for actionable insights across all data platforms and identify and quantify opportunities to improve efficiency, productivity, and profitability in all restaurants · Partner with Marketing to assist in the management of the Test Market analysis process, determining viability and business impact associated with testing and executing the National Marketing Calendar · Partner with Restaurant Evolution to quantify efforts to improve restaurant ease, reducing bottlenecks and enable technology that runs the restaurant of the future · Own measurement and analysis strategy in an agile squad tasked with identifying and innovating to improve pain points in the order make-and-fulfill process · Design and deliver ongoing and ad-hoc reporting to drive actionable and comprehensive insights covering all operational metrics · Analyze data across multiple sources to improve the restaurant experience by identifying insights into which restaurants are driving the greatest labor efficiencies today and assessing current capacity across different types of restaurants · Gather qualitative and quantitative feedback leveraging data to provide actionable insights and innovative solutions that balance operational and business needs · Confidently present operational learnings and recommendations to Senior Leadership, Franchisees and Above Restaurant field teams with clarity and ease Is this you? · BA required. Concentration in finance, analytics, statistics, or economics a plus · At least 8+ years of experience; analytically oriented business experience, with 2 years in a leadership or management position. · Skilled in Program Management with multiple projects moving in parallel. Leading initiatives that include the enhancement of customer experience, Labor Management, and other Ops initiatives, with a mindset for intuitive reporting and tools to share across the system at every level. · Strong analytic skills and ability to recognize trends and storylines within the data · Able to effectively distill complex and technical analyses into holistic narratives, supported by data visualizations that meet audiences where they are · Superb interpersonal and communication skills, with the ability to collaborate with teammates and cross functional partners. · Robust organizational skills, with the ability to work both independently & collaboratively, multi-task, and adapt to change in a complex, fast-paced, and deadline-driven environment. · Demonstrated ability to manage detailed analytical workstreams, various analytical software suites, including advanced Excel skills, and query execution. A solid grasp of statistical analysis, multivariate modeling, and machine learning simulations a plus. Work-Hard, Play-Hard: • Hybrid work schedule (onsite expectation Tues, Wed, Thurs) and year-round flex day Friday • Onsite childcare through Bright Horizons • Onsite dining center and game room (yes, there is a Taco Bell inside the building) • Onsite dry cleaning, laundry services, and carwash • Onsite gym with fitness classes and personal trainer sessions • Up to 4 weeks of vacation per year plus holidays and time off for volunteering • Generous parental leave for all new parents and adoption assistance program • 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting • Comprehensive medical & dental including prescription drug benefits and 100% preventive care • Discounts, free food, swag and… honestly, too many good benefits to name Salary Range: ­­$137,900 to $162,300 annually + bonus eligibility + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self! Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs. US Job Seekers/Employees - To view the "Know Your Rights" poster, click here . You may also access Taco Bell’s Pay Transparency Policy Statement. Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position. California Residents: For more information about the categories of personal information we collect from you and how we use, sell, and share that information, please see our Privacy Notice for California Employees here . . .