Manager, Project Management

Join Our Team at Duncan Solutions, LLC Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more. WORK LOCATION This is a remote position with eligibility in the following states: AZ, CA, CO, CT, DE, FL, GA, IL, IN, IA, KS, LA, MD, MA, MI, MO, MN, NJ, NY, NC, OH, PA, SC, TN, TX, VA, WA, WI, WV, VT, D.C. Candidates must reside in one of the following locations for consideration. Please note: Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements. PAY TRANSPARANCY This role will offer $120,000 - $130,000 annually, depending on experience, skills, and location. Employees may also be eligible for performance-based incentives and additional benefits as part of our total rewards package. WORKING HOURS Monday-Friday 8:00 AM – 5:00 PM POSITION SUMMARY The Manager, Project Management is responsible for leading Operations Support initiatives and enterprise-wide projects. This role identifies opportunities to optimize operational efficiency, drives business transformation initiatives, and ensures projects are delivered on time and aligned with strategic objectives. The Manager partners across business units and IT to develop business requirements, conduct cost-benefit analysis, manage project timelines, and implement scalable solutions. This role requires strong analytical thinking, initiative, and the ability to manage multiple complex initiatives while aligning stakeholders toward common goals. ESSENTIAL DUTIES AND RESPONSIBILITIES Lead enterprise and business unit projects from initiation through implementation, ensuring alignment with strategic objectives. Develop and manage project plans, milestones, timelines, and deliverables across multiple concurrent initiatives. Facilitate requirements-gathering sessions to define business needs, document functional requirements, and assess operational impacts. Identify risks, dependencies, and issues, and implement mitigation strategies to ensure successful project outcomes. Manage cross-functional project teams and coordinate participation across departments to achieve common goals. Prepare and deliver executive-level presentations, status updates, and recommendations to senior leadership. Analyze business processes to identify opportunities for optimization, standardization, and automation. Develop frameworks to promote consistency and efficiency across lines of business. Conduct cost-benefit analysis and develop business cases to support transformation initiatives. Partner with IT teams to ensure system solutions align with business requirements and provide validation of deliverables. Facilitate communication between business stakeholders and technical teams to ensure clarity and alignment. Monitor project progress and ensure appropriate resource allocation and stakeholder engagement. Support continuous improvement initiatives that enhance operational effectiveness and performance. Perform additional duties as assigned. EDUCATION / EXPERIENCE / SKILLS Minimum of (8-10) years of progressive professional experience, including at least three (5) years in project management or business operations roles. Experience in consumer lending operations or related industry preferred. Strong analytical and problem-solving skills with the ability to translate business needs into structured project plans. Demonstrated experience managing multiple projects under strict timelines. Knowledge of banking or financial services operations preferred. Excellent verbal, written, and presentation communication skills. Strong organizational skills and attention to detail. Effective negotiation and stakeholder management skills. Ability to work independently and collaboratively in a cross-functional environment. Bachelor’s degree in Business, Finance, Operations, or related field; equivalent experience may be considered. PMP certification is preferred. DECISION-MAKING LATITUDE Decisions are made with the best interests of the company in mind, guided by ethical considerations and sound judgment. All decisions will be subject to oversight to ensure alignment with business objectives and organizational integrity. Works on problems of diverse scope and ambiguity. Considers multiple solutions and future impact of decisions. Works with minimal direction in managing enterprise projects and operational improvement initiatives. Exercises independent judgment in prioritizing workstreams, recommending business solutions, and aligning stakeholders, escalating significant strategic or resource-related issues to senior leadership as appropriate. PHYSICAL DEMANDS/WORKING CONDITIONS This role is primarily computer-based and may be performed in an office or remote work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. WHAT WE OFFER Duncan Solutions, LLC, offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility criteria the following which include: Medical, Dental, & Vision Insurance Medical, Dental, & Vision Insurance Healthcare & Dependent Flexible Spending Accounts (FSA) Health Savings Account (HSA) with Employer Contribution Company Paid Life and AD&D Insurance Company Paid Short- & Long-Term Disability Employee Assistance Program (EAP) 401(k) with Employer Match (Traditional/Roth/Safe Harbor) Paid Time Off 10 Company Holidays PTO Accrual Sick Time Accrual Parental Leave Jury Duty Military Leave Bereavement Other Voluntary Benefits Life and AD&D Insurance for Employees/Spouse/Child(ren) Critical Illness Accident Insurance Dependent Care Flexible Spending Account (DCFSA) Duncan Solutions, LLC is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic. Please visit our website to learn more about us https://www.duncansolutions.com/ To view all of our current job opportunities, please visit https://businessprocessingsolutions.bamboohr.com/careers