Manager, SB

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your Role As a VSB Sales Manager, you'll be responsible for overseeing outreach efforts to potential clients and leading a team of VSB Sales Specialists. Working closely with the Marketing and Sales teams, you'll drive lead generation and engagement strategies to effectively meet client needs. Your role involves crafting personalized pitches, leveraging market insights, and collaborating with cross-functional teams to ensure alignment with company objectives. You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, Mid-Market, and Enterprise teams, all teeming with unbridled passion and grit. Our reps help businesses solve complex communications problems felt by everyone around the world. As a VSB Sales Manager (1-19 Employee Segment) at Dialpad, you will lead a team focused on driving growth and expanding our client base in the very small business segment. Your role will be pivotal in guiding the team to engage with potential customers, understand their unique needs, and deliver solutions that showcase the transformative power of our products and services. Working closely with cross-functional teams including Sales, Marketing, Product Development, and Management, you will ensure that our sales strategies align with the company’s growth objectives. You will coach and mentor your team to achieve both short- and long-term goals, and you will identify and recruit top talent to build a high-performing team. By leveraging market insights and data-driven strategies, you will foster strong relationships with clients, ensuring successful outcomes and business growth for Dialpad. This position reports directly to the Sales Leader in the Philippines and has the opportunity to be based in our Manila, PHL Office (offering flexibility for remote work with occasional team-building activities in various locations) What You’ll Do Lead and oversee the initial contact and lead qualification process, ensuring a steady flow of high-quality leads for the team. Develop and implement tailored outreach strategies that effectively communicate the value proposition to various market segments. Collaborate closely with the Marketing and Sales teams to align messaging and campaign strategies, ensuring consistency and maximizing impact. Conduct in-depth research on industry trends and client needs, providing guidance to the team to enhance outreach effectiveness. Provide mentorship and guidance to VSB Sales Specialists, fostering their professional growth and optimizing team performance. Regularly prepare and deliver comprehensive reports to the Philippine Sales Leader, updating on team activities, progress, and performance metrics, ensuring alignment with organizational goals and strategies. Skills You’ll Bring Strong leadership abilities with a proven track record of guiding and motivating teams to achieve targets and objectives, including at least 2 years of managerial experience in managing Sales Account Executives. Exceptional communication skills, both verbal and written, enabling effective collaboration with internal teams and external clients. Proficiency in strategic planning and execution, with the ability to develop and implement tailored outreach strategies to drive results. Analytical mindset with the capability to conduct thorough research on industry trends and client needs, informing data-driven decision-making. Strong organizational skills and attention to detail, ensuring efficient management of lead qualification processes and pipeline development. Ability to thrive in a fast-paced environment, adapting quickly to changing priorities and maintaining a high level of productivity. Previous experience in business development or sales roles, preferably within the technology or telecommunications industry, is advantageous. Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions. Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions. Amenable to work on a Hybrid work arrangement (2x -3x a week) in Ortigas, Pasig City. Excellent internet connectivity required. Why Join Dialpad Work at the center of the AI transformation in business communications Build and ship agentic AI products that are redefining how companies operate Join a team where AI amplifies every employee’s impact Competitive salary, comprehensive benefits, and real opportunities for growth We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work , ensures that every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.