Manager, Solution Consulting Operations

About Highspot Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. About The Role We are looking for a Solution Consulting Operations Manager to support our sales, solution consulting and account management teams in delivering rapid, quality support to the Global Solution Consulting team. The Solution Consulting Operations Manager reports to the Director of Services, with a dotted-line to the International SC Leader based in London. Responsibilities Buyer Experience. Develop relationships with our internal stakeholders to keep us moving towards a highly efficient experience. Coach the SC Operations team to deliver quality work. Scale Organizations, Processes and Operations. Work with the Services Director and Solution Consulting Leader to design, refine and innovate the service and processes as our company grows and evolves. Report on key metrics to indicate the success of global Solution Consulting programmes. Develop a High Performing, High Engagement Team and Culture. Coach and develop your direct reports. Demonstrate very high emotional intelligence. Set and uphold the highest performance standards. Help colleagues “enjoy the ride” - one of our core guiding principles. Partner effectively across functions. Act as an ally and partner to colleagues in sister functions - Product, Account Management, Marketing and others - making decisions that take broader perspectives into account and providing insight into others’ decisions. Demonstrate a balanced, reasoned approach to conflict or differing priorities. Cultivate deep product knowledge. Gain deep knowledge, understanding, and experience with the Highspot platform and the value it provides businesses. Required Qualifications 8 – 12+ years of experience in Solution Consulting Operations, Pre-sales solutioning, Business Operations, or Strategy & Operations. 2 – 5 years of leading high performing teams, ideally supporting sales functions. 3+ years working with SaaS products and technologies. Demonstrated ability to work cross functionally. Familiarity with SaaS businesses, metrics, goals, challenges. Knowledge of technology in the sales tech, CRM or martech space. Knowledge of how businesses and sales teams operate in our target market. Proven strong executive leadership and decision making abilities. Strong communication skills, ability to articulate and sell a vision internally and externally. Strong execution skills and the ability to drive action and accountability. Proven track record of hiring, developing and managing world-class talent. Experience working with and/or deploying Sales/Marketing/Service technologies. Working knowledge of CRM (Salesforce.com, Dynamics 365). Entrepreneurial spirit and mindset, a focus on possibilities and not obstacle. Proven ability to navigate ambiguity and change. Proven track record of defining and optimizing processes. Strong written and spoken English. #LI-NG1 Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.