Manager, Student Accounts – Private Debt & Collections
Position Summary
The Manager, Student Accounts – Private Debt & Collections is responsible for overseeing institutional student loan portfolios and delinquent student account balances across multiple campuses. This role leads collection strategies, ensures regulatory compliance, manages third-party collection agencies, and drives initiatives to improve recovery rates while maintaining a student-centered approach.
Key Responsibilities
Collections & Portfolio Management
Manage institutional loan portfolios and delinquent student accounts.
Develop and implement collection and recovery strategies.
Monitor portfolio performance and key metrics, including collection rates and delinquency trends.
Oversee relationships with third-party collection agencies and vendors.
Approve payment plans, settlements, and hardship accommodations within established guidelines.
Compliance & Reporting
Ensure compliance with applicable federal and state regulations, including FDCPA, FCRA, FERPA, and higher education requirements.
Monitor collection practices and conduct periodic audits.
Prepare executive reports on portfolio performance, recovery trends, and risk exposure.
Support regulatory reviews and audits as needed.
Collaboration & Leadership
Partner with Financial Aid, Registrar, Academic Affairs, Legal, and other departments to support student account resolution efforts.
Identify opportunities to improve processes, technology, and the student experience.
Provide leadership and oversight for student accounts and collections operations.
Qualifications
Required
Bachelor's degree in Business, Finance, Accounting, or related field.
5+ years of experience in collections, accounts receivable, student financial services, or related field.
2+ years of leadership or management experience.
Knowledge of FDCPA, FCRA, FERPA, and related regulatory requirements.
Experience managing third-party collection agencies.
Strong analytical, communication, and problem-solving skills.
Preferred
Experience in proprietary or higher education.
Familiarity with student information systems (Campus Nexus, Ellucian, PowerCampus, etc.).
Knowledge of institutional loan servicing and Title IV regulations.
Position Details
Exempt, full-time position
Remote or hybrid work arrangement available
Standard weekday schedule