Manager, Supply Strategy & Operations

The Supply Strategy & Operations Manager is a critical leadership role at the intersection of strategy and execution. You will own our entire supply-side ecosystem: building and managing relationships with national, regional, and local delivery service providers (DSPs); defining the strategy for how we grow and optimize our supply network; and driving the operational rigor needed to hit best-in-class delivery performance metrics. What You'll Own Supply Strategy Define and execute a multi-tier DSP network strategy across national, regional, and local providers to ensure coverage, redundancy, and cost efficiency. Identify white-space markets and capacity gaps; lead the sourcing and onboarding of new DSP partners. Build frameworks for DSP tiering, preferred partner programs, and volume allocation based on performance and strategic fit. Partner with leadership on pricing, margin, and supply economics to inform long-range business planning. DSP Relationship Management Serve as the primary point of contact for key DSP partners, building trusted, long-term relationships with owner-operators and national account teams. Negotiate contracts, SLAs, and commercial terms with carrier partners. Lead regular business reviews with strategic DSPs, driving accountability against performance targets and surfacing mutual growth opportunities. Supply Operations & Performance Own core supply KPIs end-to-end, including successful delivery rate, on-time delivery (OTD), cancellations, refund rates, and DSP support ticket resolution. Establish and maintain DSP scorecards; drive structured performance improvement plans (PIPs) for underperforming partners. Lead cross-functional initiatives with Product, Engineering, Merchant Success, and Support to resolve systemic supply issues. Build and maintain operational playbooks for DSP onboarding, incident management, and capacity surge response. Analyze delivery data to identify root causes of failure, surface insights, and implement operational improvements at scale. 5+ years of experience in technology, logistics, supply chain, carrier management, or last-mile operations. Proven track record managing external partners or vendor relationships in a performance-driven environment. Strong analytical skills — comfortable building models, interpreting data, and translating findings into decisions. Exceptional communicator with the ability to negotiate, influence, and build trust with external operators and internal stakeholders alike. Experience with DSP networks, gig delivery platforms, or courier operations is a strong plus. Startup or scale-up experience; you thrive in ambiguous environments and can build structure where little exists. Bias toward action — you don't wait for perfect information to move forward. SQL or data visualization skills (Tableau, etc.). Experience structuring and negotiating carrier contracts or MSAs. Investing in you 🙏 Competitive Salary, Stock Options, and Performance-based Bonuses Fully Remote Comprehensive Medical, Vision and Dental Insurance At Burq, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.