Marie Curie Support Line Officer

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from. The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives. We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways: Growing and transforming our direct care and support Delivering more practical information and support Leading in shaping the end-of-life experience Joining our Information & Support Team, you’ll provide crucial assistance to those in need during challenging times on an as and when basis. You’ll provide personalised support by offering a compassionate ear, sharing relevant information, and directing individuals to the resources they need. Our Support Line Officers may not be counsellors or medically trained, but they are dedicated to delivering a professional service and providing reassurance during difficult times.  Whilst this role can at times, be challenging due to the nature of the calls, the fulfilment that comes from making a positive impact on someone's life makes this role incredibly rewarding. Please see the full job description here: What's in it for me? Salary : Marie Curie Pay Scale Grade C £23,133 - 25,081 pro rata per annum Contract: Full-time | 35 hours per week Operating Hours : 8-6 Monday to Friday and 10-4 Saturday and Sunday Based: UK Home Based Benefits You’ll Love Annual leave allowance 25 days plus & public holidays (pro rata) Competitive Policy for parental/sick Leave Continuous Professional development Industry leading training programmes Season ticket loan for travelling to and from work Defined contribution schemes for Pension Marie Curie Group Personal Pension Scheme Loan schemes for bikes; computers and satellite navigation systems Introduce a friend scheme Help with eyecare cost Entitled to Marie Curie Blue Light Card Entitled to Benefit-Hub Discount Scheme Life assurance – for all employees What we’re looking for: Experience of working in a call centre/customer facing environment Genuinely empathetic with the ability to demonstrate sensitivity, show compassion when handling complex situations and difficult conversations Ability to work autonomously, provide flexibility, and commitment to developing expertise in end‑of‑life and palliative care Work collaboratively with a range of team members across shifts, maintaining strong communication and a supportive approach throughout Ability to show resilience in challenging and sometimes distressing situations Application Process Close date for applications: 14th August 2026 Interview Dates: To Be confirmed As part of your online application, you will be asked for a CV. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. We reserve the right to close this advert early should we receive a sufficient number of applications. At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share. We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences. We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [email protected] . Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.