Market Operations Coordinator

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

Through partnerships with respected, high-performing health systems, Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient-centered experience.

JOB SUMMARY

The Market Operations Coordinator provides comprehensive administrative and operational support to senior operations leadership. This role serves as a key resource in coordinating operational initiatives, tracking performance, facilitating communication, preparing leadership presentations, and supporting projects across a fast-paced, multi-site healthcare environment.

This role offers an opportunity for professional growth in healthcare operations. The ideal candidate is highly organized, results-driven, an excellent communicator, and technically savvy, with strong PowerPoint and Microsoft Office skills. They should be proactive, detail-oriented, and able to manage competing priorities, drive follow-through, and work effectively with multiple senior leaders.

Location: Plano, TX (Hybrid)-onsite days will be based on business need and leadership priorities

Employment Type: Full-Time, Non-Exempt (Hourly)

POSITION RESPONSIBILITIES

Operational & Administrative Support

• Provide administrative and operational support to senior operations leadership.
• Coordinate day-to-day market initiatives, follow-ups, and special projects.
• Track market priorities and ensure timely execution of action items.
• Anticipate leadership needs, proactively identify solutions, and independently resolve routine operational challenges with minimal oversight.
• Manage competing priorities and deliver accurate, high-quality work while supporting multiple senior leaders.
• Assist with preparation of operational updates, summaries, and leadership communications.
• Provide meeting facilitation support, including notetaking/minutes for leadership meetings and follow-up communications.

• Manage complex calendars and schedule meetings across senior leaders, stakeholders, and cross-functional partners.
• Coordinate market leadership meetings, including agendas, pre-reads, logistics, notes, and follow-up tracking.
• Facilitate communication between operations, clinical leadership, compliance, training, and implementation teams.
• Maintain organized documentation of key decisions, initiatives, and action plans.

BOM Meeting Scheduling & Minutes

• Schedule and coordinate BOM (Board/Business Operations Management) meetings for the market, including calendar holds, logistics, attendee management, and materials distribution.
• Partner with senior operations leadership to develop meeting agendas and ensure pre-reads/materials are prepared and sent in advance.
• Capture meeting minutes, document decisions, and distribute summaries in a timely manner.
• Track BOM action items, owners, and deadlines; follow up to ensure completion.
• Maintain an organized repository of BOM agendas, minutes, attendance records (if applicable), and supporting documentation.

Reporting & Performance Tracking

• Compile and track market KPIs and performance dashboards.
• Prepare reports and presentation materials for market, BOM, and executive-level meetings.
• Monitor performance trends and identify gaps to support leadership decision-making.
• Maintain tracking tools for initiatives, deadlines, and regulatory requirements.

Process Improvement Support

• Support implementation of standardized workflows and operational best practices.
• Assist with continuous improvement initiatives across facilities within the market.
• Help drive operational consistency and accountability.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

• Bachelor’s degree or equivalent experience.
• 4+ years of experience in healthcare operations, executive coordination, or project support.
• Experience supporting senior leaders in a multi-site or market-based environment.
• Strong organizational skills with the ability to manage complex calendars and competing priorities.
• Strong proficiency with Microsoft Office applications, particularly Excel and PowerPoint, and comfort leveraging AI tools and technology to improve efficiency, reporting, and work processes.
• High level of discretion and professionalism.

• Executive-level coordination and proactive follow-through.
• Strong analytical and organizational skills.
• Clear, confident communication with senior leaders and cross-functional teams.
• Relationship management across clinics and departments.
• Attention to detail and accuracy.
• Adaptability in a fast-paced, regulated healthcare environment.
• Ability to anticipate needs and operate independently.

Intuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.