Marketing Operations Project Manager

At ELEMIS , people are the heart of everything we do. As a global British luxury skincare brand and proud B Corp , we’ve been leading the industry since 1989 with award‑winning formulas that fuse nature’s finest actives with breakthrough scientific innovation. With a strong presence across the US and UK and a growing international footprint, we are committed to delivering elevated, personalized skincare experiences. We’re searching for a Marketing Operations Project Manager to join our New York team and be the operational engine behind our creative ambition. If you thrive at the intersection of creativity, structure, and cross‑functional orchestration, this is your opportunity to shape how ELEMIS shows up across every touchpoint in the North America market. This role owns end-to-end creative project management —from brief intake to final delivery—across campaigns, content, packaging, PDP photography, CRM, and in-store environments. You’ll keep teams aligned, timelines on track, agencies moving, and deliverables elevated. Reporting to the Director of Omnichannel Marketing, you’ll bring strategy to life through flawless execution and beautifully coordinated creative operations. What You'll Do: Creative Operations & Workflow Leadership Drive end-to-end project management across all creative channels—from brief intake to final asset delivery. Ensure briefs are clear, timelines are achievable, and deadlines are consistently met. Assign resources across design, copy, and agency partners to support seamless execution. Traffic daily workflows and lead weekly status meetings, backed by accurate, insightful reporting. Build holistic workback schedules aligned with campaign priorities and business milestones. Identify risks early and proactively problem‑solve to keep work moving. Manage a wide range of assets: campaign creative, PDP/photoshoots, marketing collateral, packaging, VM materials, CRM, and more. Support translation workflows and maintain organized digital asset libraries (Dropbox/DAM). Act as the primary liaison with agency partners on photoshoot logistics, production timelines, and sample coordination. Visual Merchandising Operations Lead VM timelines, reviews, and deliverables with Retail Marketing and senior leadership. Manage vendor relationships, production schedules, and budgets to ensure high‑quality, on‑time execution. Cross‑Functional Collaboration Kick off projects with clarity—driving alignment across Creative, Marketing, Sales, Retail, and Global teams. Provide direction to internal designers, writers, and external partners, supporting high‑quality outcomes and continuous skill development. Champion brand excellence, ensuring cohesive, premium experiences across every touchpoint. Serve as the North America liaison to Global Creative and VM teams—localizing global toolkits, managing feedback loops, and ensuring regional relevance. Process Optimization & Operational Excellence Identify workflow gaps and implement improvements that elevate speed, efficiency, and collaboration. Bring strategic thinking and operational discipline to support long-term creative and marketing excellence. Who You Are: Based in the NYC Metro Area with ability to be in the office 3 days/week (we do Tuesday, Wednesday and Thursday in office). Solid experience in creative project management or marketing operations Proven track record managing complex, cross-functional initiatives from concept through launch Expert in PM tools (Jira & Figma experience a plus) Calm under pressure, decisive, organized, and highly collaborative Deep familiarity with creative ops, content workflows, and asset lifecycle management Resourceful, solutions-driven, and comfortable working in fast-moving environments Experience managing vendors, agencies, and production partners A natural connector who loves enabling teams to do their best work Benefits Paid Time Off Annual Bonus 401(K) (match 100% of your first 5% of contributions) Company Holidays Summer Friday's! Paid Parental Leave Generous Staff Discount on all your favourite ELEMIS products Supplemental & Basic Life Insurance Dental & Vision Commuter Benefits And much more