Overview
Quartz is seeking detail oriented, well organized individual to support our Utilization Management team as a Medical Management Assistant. This role will work with in the NCQA requirements for completion and turn-around times for requests and cases and assists with adherence to processes, making determinations based on policies/procedures in effect within the department and referring the next level of review when appropriate. This position will also provide detailed customer service to patients, providers and clinic staff regarding pre-service, concurrent and post-service requests with documentation in appropriate systems or databases.
Benefits:
Full-time, remote work environment available
Work schedule an 8-hour schedule between the hours of 8:00am – 5:00pm, Monday – Friday
Starting pay range: $21 - $26.45\hr.
Responsibilities
Provides appropriate notification to nursing staff of all requests and hospitalizations requiring further review
Makes approval determinations according to written protocols and guidelines as appropriate. Refers any medical questions or potential denial determinations to nursing staff for further review.
Assists in the medical review process for referrals, prior authorizations, inpatient reviews and claims reviews by obtaining appropriate supporting information and documentation to assist in making necessity and benefit determinations as well as reconsiderations.
Provides telephone customer service for members, providers, and other Health System or Quartz staff regarding authorization requests, hospitalizations and claim questions.
Qualifications
High school diploma or equivalent
1+ year of experience working in a healthcare environment, such as claims processing, medical billing/insurance claims, or related experience
Experience with computer applications such as MS Office and/or Epic
Prior data entry and word processing experience is preferred
Great attention to detail and excellent organizational skills
Excellent oral and written communication skills, including phone skills
Knowledge of medical terminology; previous experience in a medical office or medical field is preferred
General knowledge of NCQA requirements is preferred
This full-time position will have the option to work in-person from our Madison, WI or Onalaska, WI office, in a hybrid capacity, or as a telecommuter. Hardware and equipment will be provided by the company, but candidates must have access to high-speed. Internet to successfully work from home.
Quartz offers competitive compensation, an excellent benefit package and a professional culture built on the foundations of Respect, Responsibility and Relationships. Quartz is a federal contractor and supports a safe, drug-free workplace. All employment offers are contingent upon successful completion of a pre-employment criminal background check.
Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.